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Kudos0

Text and You Tuber

Hello, I'm new to the forum and new to teenagers!!!! Be gentle!

So, I have just downloaded Norton Family and have loaded on to the I pad and my sons IPhone SE - So far, so good!

I can see the search terms and pages visited and also location. I cannot seem to work out how to do the text messaging or see what You Tube Vids are watched - can anyone help or point me in the right direction so I can view these as well?

Many thanks

Neil

Replies

Kudos0

Re: Text and You Tuber

Hi Neil,

Welcome to the Norton Family Forum!  

Norton Family for iOS currently supports the features listed below.  I'm glad to hear the features 1 Web supervision, 2 Search supervision and 3 Location supervision work well.  

As you mentioned text messaging, the feature is currently available for Android devices, not yet for iOS devices yet.  I'll forward your request to the team.

So the issue we have now is the video monitoring.  Can you please go to House Rules -> Video Supervision in your Norton Family account and make sure it's turn On.  If it's on, can you please send me your Norton Family account email address by private message via the forum by clicking Inbox at upper right hand corner?

  1. Web supervision
    • Lets your children explore the Web freely, while keeping you in the know about which sites they visit and giving you tools to help them avoid unsuitable content.
  2. Search supervision
    • Shows you the words, terms and phrases your children search for, giving you insights into their interests and helping you keep them safe from inappropriate content.
    • Supports Google, Yahoo, Bing, Ask and YouTube
  3. Location supervision (premier feature)
    • Keeps you in the loop about where your children are by letting you map the location of their device.
  4. Video supervision (premier feature)
    • Allows you to monitor the YouTube videos your children are watching on their iOS device, even letting you view a snippet of each video, so you know when you need to talk.

Thanks

Katie

Thanks Katie
Kudos0

Re: Text and You Tuber

Hi Neil,

Can you please check to see if the child used our app to watch YouTube videos or the YouTube app? Norton Family iOS currently doesn't support the YouTube app. We only support reporting YouTube videos watched from within our app's browser.

Thanks

Katie

Thanks Katie
Kudos0

Re: Text and You Tuber

OK - so that's a little misleading - does not support texts on Apple or You tube App???

Kudos0

Re: Text and You Tuber

Hi Neil,

Please check out the documents below about Norton Family for iOS.  Please ask the child use Norton Family browser to have the youtube videos tracked.

https://support.norton.com/sp/en/us/norton-family/current/solutions/v115...

https://support.norton.com/sp/en/us/norton-family/current/solutions/v116...

https://community.norton.com/en/forums/norton-family-ios-141-has-been-re...

Thanks

Katie 

Thanks Katie

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