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Kudos0

text messages/web sites not traked

This is the second time now I've had to uninstall and reinstall on Android phone to get text messages to show up on the log.  I've uninstalled and reinstalled and it's still not tracking text messages.  It's also not tracking website.  Location seems to be working.

Replies

Kudos0

Re: text messages/web sites not traked

Hi sharieg,

Can you please let us know

1.  the Norton Family version you have.  Please go to your Android device, click Menu -> Settings -> Applications -> Manage applications -> Norton Family?

2. what version of Android running on the device?

3. send me your Norton Family account email address by private message via the forum by clicking Inbox at upper right hand corner?

Thanks

Katie

Thanks Katie
Kudos0

Re: text messages/web sites not traked

Norton Family version is 3.4.0.19

Android version is 5.0

Sending you PM with email address.

Thanks, Sharie

Kudos0

Re: text messages/web sites not traked

Hi sharieg,

Thanks for the update.  I haven't received your private message yet.

Thanks

Katie

Thanks Katie
Kudos0

Re: text messages/web sites not traked

I resent the email again..

Kudos0

Re: text messages/web sites not traked

sharieg,

Thanks!  I've received the message.

Thanks

Katie

Thanks Katie
Kudos0

Re: text messages/web sites not traked

Hi sharieg,

Please check the activities done today to see if the logs start to show up.

Thanks

Katie

Thanks Katie
Kudos0

Re: text messages/web sites not traked

Yes, it seems to be working now.  Text messages and web sites are being logged starting today.  Thank you for getting it fixed!!

Kudos0

Re: text messages/web sites not traked

Great!  Thanks for the update.

Katie

Thanks Katie

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