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Thanks - High Five to support team
Appreicate the support provided - thanks for caring.
I was having a problem with my Comcast version of Norton and contacted support via chat. An analyst look around and couldn't figure out the problem and I had to go. He escalated the incident to level 2 and I took down the case number. 5 days later Support called me asking if they could work on the incident. Level 2 spent the next several hours fixing the system and getting everything to work. Candidly, I suspect there was more wrong than just NIS - the analyst cleaned up the registry and rebuilt the ACLs. Not only does Norton work correctly but the overall system runs better.
Thanks for the proactive case management and dedication to getting my system fixed. I really appreicate it!