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Kudos0

Is there an issue with Malwarebytes?

Hello All,

I have been using Malwarebytes (Free version) for the last few months on recommendations from these forums without any problems with my NIS 09 programme. A few days ago was running a scan with M.Bytes and it froze my pc after a few mins. at 'windows\installer\24707\msi' I couldn't close anything using 'Alt Ctrl Del' and had to power down. I reinstalled 3 times and the same result ensued.

Yesterday I decided to look at the Malwarebytes forums for a solution and there was another thread with an identical problem to mine. They suggested it was a possible issue with N360 and to go off line, disable AV Auto Protect, and re scan. I tried this and Malwarebytes scanned without a problem. As soon as I enabled the AV function again the same issue occured and froze my pc? This makes me ask the question is there an issue, or a new one with this software and Nortons and has anyone here experienced a similar issue as mine?

The only new software installed on my pc in the last week was the 'Microsoft Office Converter Pack' as I am using 'Office 2003'.

My specs are as follows, NIS09 v.16.5.0.135, XP Pro, SP3 other security prog. Super Antispyware free. 

Replies

Kudos0

Re: Is there an issue with Malwarebytes?

Hello All,

I have been using Malwarebytes (Free version) for the last few months on recommendations from these forums without any problems with my NIS 09 programme. A few days ago was running a scan with M.Bytes and it froze my pc after a few mins. at 'windows\installer\24707\msi' I couldn't close anything using 'Alt Ctrl Del' and had to power down. I reinstalled 3 times and the same result ensued.

Yesterday I decided to look at the Malwarebytes forums for a solution and there was another thread with an identical problem to mine. They suggested it was a possible issue with N360 and to go off line, disable AV Auto Protect, and re scan. I tried this and Malwarebytes scanned without a problem. As soon as I enabled the AV function again the same issue occured and froze my pc? This makes me ask the question is there an issue, or a new one with this software and Nortons and has anyone here experienced a similar issue as mine?

The only new software installed on my pc in the last week was the 'Microsoft Office Converter Pack' as I am using 'Office 2003'.

My specs are as follows, NIS09 v.16.5.0.135, XP Pro, SP3 other security prog. Super Antispyware free. 

Kudos0

Re: Is there an issue with Malwarebytes?

Delete 'Windows\installer\24707\msi' (is that 24707.msi per chance?) and rescan.
Win10 x64; Proud graduate of GeeksToGo
Kudos0

Re: Is there an issue with Malwarebytes?

I had a similar issue with Malwarebytes' recently.  It hung on one particular file on two successive scans and as you say, a hard reboot was the only way to kill Malwarebytes' each time and move on.  I have found however that this problem does not occur when scanning in Safe Mode and I think you have just solved the riddle for me: Norton's Auto-Protect doesn't run in Safe Mode.  It's not uncommon for a real-time security application to interfere with a different program's scans and it looks like this may be happening with Norton and Malwarebytes'.  Just wanted to let you know you are not alone on this one.  I'm running NIS 2009 16.5, by the way.
Message Edited by SendOfJive on 04-06-2009 11:40 PMMessage Edited by SendOfJive on 04-06-2009 11:47 PM
Kudos0

Re: Is there an issue with Malwarebytes?

Hi dbrisendine,

I tried to find the file (24707 msi)  but couldn't. I looked in the Microsoft folder and searched for the file in the 'start' - 'Search for files and folders', and comes back not a valid file? If I do find it, it won't cause me any problems by uninstalling will it?

Kudos0

Re: Is there an issue with Malwarebytes?

Hello SendOfJive,

I only posted this as I previously had no problems before? I think I will stick to going off line and disabling the AV function to scan again. Like I said I only use it once in a while and as I don't have any infections (Touching my head) I will leave it at that. I was advised by 'dbrisendine' to delete the file and rescan but as yet I can't find the file in question. When I do and rescan ı will post back. Thanks for your input.

Kudos0

Re: Is there an issue with Malwarebytes?

Hello,

Exactly what is the difference from Malwarebytes free and Malwarebytes paid?

Can it auto-update like NIS 2009?

tnx,

Tariq :)

Kudos0

Re: Is there an issue with Malwarebytes?

The Malwarebytes free version is an on-demand scanner.

The paid version runs in realtime.

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: Is there an issue with Malwarebytes?

Hi Tariq,

I am using both and can tell you that Malwarebytes (Paid) and NIS 2009 do work nicely together.

This is not always the case with other realtime products.

So, it's up to your wallet!

Compumind

CompumindNIS 2009, XP-SP3, Vista-SP2, IE 8
Kudos0

Re: Is there an issue with Malwarebytes?

I just updated to the newest version, v.1.35 and tried a quick scan and again it froze my pc, this time stopping at 'windows\installer\278eab.msi' so no joy there!

Over on the MBAM forum a MOD replied to my posts there saying and quote,

"We are currently reviewing possible fixes for this. So far we have not found the 'common' cause of it."

I will leave it there and if I should need to use it in the future I shall do what I mentioned in my earlier post until such time as a fix is issued, if at all! Meanwhile, thanks for all your input folks. Have a good one.

Kudos0

Re: Is there an issue with Malwarebytes?

Hi brummie -

Actually, the latest version is 1.36.

Do an uninstall/reinstall and see if that helps.

IF OK, don't forget to update the Antimalware Database.

Compumind

Message Edited by Compumind on 04-07-2009 03:30 PM
CompumindNIS 2009, XP-SP3, Vista-SP2, IE 8
Kudos0

Re: Is there an issue with Malwarebytes?

After reading this thread I decided to run my free Malwarebytes on my PC. I have NIS 2009 and Vista Home Premium. I did a full scan with the computer running in its normal operating configuration. No problem was encountered during the scan. It went perfectly with nothing being found.

Also considering the version of the malwarebytes program. Earlier today I ran update. It did something very different. It stopped the program and installed a newer version 1.36 than after the installation it automatically ran the update. 

Kudos0

Re: Is there an issue with Malwarebytes?

Hi -

Yes 1.36, is the latest version of Malwarebytes, as of today.

Also, please update the definition database to the latest revision.

Compumind 

CompumindNIS 2009, XP-SP3, Vista-SP2, IE 8
Kudos0

Re: Is there an issue with Malwarebytes?

Sorry Compumind, mine is 1.36, over the last few days it has upgraded twice. They are aware over on the MBAM forum of this problem in N360 and NIS? They have posted a long thread which I will attempt to read some time today. Some people with Zone Alarm also say there are issues with 'windows\installer\ files too which cause their pc's to freeze! It seems to be for now that you either do a scan in safe mode (For those having these same problems) or do what I did and go off line, disable the 'anti virus auto protect' and perform your scan.

Kudos0

Re: Is there an issue with Malwarebytes?

Scanning works fine for me at home on my pc running Vista 64bit and NIS2009.  But tried a scan yesterday at work on my laptop which runs XP 32bit and MBAM froze at an .msi installer file.  Had to do a reboot also.  Awaiting a fix from them.
Kudos0

Re: Is there an issue with Malwarebytes?

http://www.malwarebytes.org/forums/index.php?showtopic=9499

If any of you are interested, go to the post on the above link, which is on the MBAM forum, it's about 5 pages long but you may find it interesting, as I did.

Kudos0

Re: Is there an issue with Malwarebytes?

Hello All,

I thought I should update this post. Yesterday I decided to try another quick scan with MBAM withot disabling NIS09 and low and behold, everything was working normally again? I updated my post on the MBAM forum and they got back to me to say they had "Made changes to the database" and appears to have resolved the issue of the freezing when scanning certain files!

Anyone who had this problem before and haven't tried it since, update your programme and then run another scan and all should be just fine.

Kudos0

Re: Is there an issue with Malwarebytes?

norton internet security 2009 is enough in cleaning  out malware traces from registry or other system areas...i have personally seen it...i dnt use any other security software after installing NIS 2009..and keeping safe practices in handling files on net also plays major roles...
Genuine Windows 8.1 x64 Pro; NIS 2014; HP Pavallion G6 Notebook with AMD Core 2 Quad A10; 6 GB RAM; ; 1TB Western Digital HDD, AMD Radeon 2.5 GB Graphics Card

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