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Kudos0

Is there a suggestion box for Norton?

Is there somewhere to provide inputs for Norton to consider?    For instance, I noticed most of my "untrusted" Norton Insight processes were from competitor software such as Webroot Spy Sweeper or from other common processes such as my Earthlink account. My guess is there is alot of people with those common programs on their computers.

Replies

Kudos0

Re: Is there a suggestion box for Norton?

Is there somewhere to provide inputs for Norton to consider?    For instance, I noticed most of my "untrusted" Norton Insight processes were from competitor software such as Webroot Spy Sweeper or from other common processes such as my Earthlink account. My guess is there is alot of people with those common programs on their computers.

Kudos0

Re: Is there a suggestion box for Norton?

The .dlls for these typres of programs are also forwarded.  If you click on the triangle that points at each one, you will see that only certain parts of them are not trusted.  It will take longer for community trust to build as fewer users have those particular programs.
Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos1 Stats

Re: Is there a suggestion box for Norton?

Hello awnry4 and welcome!

Generally, months before a new product version is released, an Official Suggestion Box will be posted here on the forums.

The methodology that Norton Insight uses to apply trust ratings is very sound, even if a user may not agree with it completely.

The good news is that for the 2010 product line, Norton Insight has been improved further and will also allow the user to manually trust a file that is not trusted, poor or unproven.

With a valid subscription to a recent Norton Product version, you will be eligible to update to the 2010 product line at no additional cost.

Hope that helps!

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: Is there a suggestion box for Norton?

Hey, I appreciate your taking the time to answer.    Too bad Norton does not care enough to have a permanent suggestion box. 
Kudos0

Re: Is there a suggestion box for Norton?

Great info, thank you.   You would think Norton would proactively look at the most common software instead of having to accumulate user data........
Kudos1 Stats

Re: Is there a suggestion box for Norton?

Hi awnry4

If you have suggestions for Norton/Symantec products then you can post them here in the appropriate product forum. These forums are monitored by Symantec Moderators/Administrators as well as employees from the various product groups so they will pick up on any suggestions you may have and respond appropriately.

We look forward to the time when the Power of Love will replace the Love of Power. Then will our world know the blessings of peace. ~William Ewart Gladstone
Kudos0

Re: Is there a suggestion box for Norton?

Perfect, thank you!
Kudos0

Re: Is there a suggestion box for Norton?

Hi awnry4,

Welcome to the community!

<<Hey, I appreciate your taking the time to answer.    Too bad Norton does not care enough to have a permanent suggestion box. >>

We have a permanent suggestion box thread that is initiated for the purpose of gathering valuable feedback from our community members. Here is the link to the thread to post your suggestions.

http://community.norton.com/norton/board/message?board.id=nis_feedback&message.id=38797

In addition to this, if you have the product installed, you could dop your suggestion by clicking on the "Leave Feedback" link at the top of the product UI.

We appreciate your taking the time to give us your valuable feedback.

Thanks,

TomV

Norton Forums Moderator

Symantec Corporation

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