Not what you are looking for? Ask the experts!
They Removed NIS and Abandoned Me (?)
My Norton Internet Security just wouldn't load one day. It appeared in the Windows Vista task bar, but I couldn't open it.
I went to the Symantec support site, couldn't find a canned answer to the problem, so opened up a chat with a technical representative. Gave him or her control of my PC, s/he installed the Norton Removal tool, removed all trace of my software, then rebooted my machine. The "rescue gateway" connection was re-established, but the tech support person never came back. Now when I return to the support site and try to open another chat session, it won't work anymore. Norton is gone from my system and I can't reach the support staff. Any ideas?