This forum thread needs a solution.
Kudos0

Threats Detected?

SECOND TIME POSTING - is it normal for me not to get any response since 04/18?

I have several questions. 

I get a popup several times a day (almost every few hours) stating "ACTION REQUIRED...THREAT DETECTED".  I've done some internet research and don't understand the ramifications of what these mean.  I have multiple SecurityRisk.gen1 and PUA.Gen.2 notices.  I can't decipher any data from your sites or on the net that helps me understand what these really mean.
Do I need to remove these?
Are these really threats I need to worry about? 
How do I classify and identify what is actionable?  Do I need to remove them without knowing why?

I don't see an "IGNORE" button.  I can only "GO" or "APPLY TO ALL" or "CLOSE" the screen which just pops up later again anyway.

If I do remove them, is it possible that I might lose some other application functionality that I may need in the future?
Can they be RESTORED or UN-QUARANTINED later?

 

Replies

Kudos0

Re: Threats Detected?

Threats Detected
Posted: 18-Apr-2022 | 7:41PM · 0 Replies · Permalink

https://community.norton.com/en/forums/threats-detected-1

Curious, what does Export Results show? 
Note: Exclude is Recommended Actions


Were my machine and I had no idea what prompted Norton to react. 
I'd opt Fix -> Apply All
Then I'd review Security History -> Resolved Security Risks/Quarantine

Kudos0

Re: Threats Detected?

Report a suspected incorrect detection to Norton
https://support.norton.com/sp/en/us/home/current/solutions/v126152382

Submit a file to Norton
https://support.norton.com/sp/en/us/home/current/solutions/kb20090602171902EN

Respond to incorrect Norton alerts that a file is infected or a program or website is suspicious
https://support.norton.com/sp/en/us/home/current/solutions/kb20100222230832EN


Please tell us what Norton is telling you regarding this event.
For information regarding this event > from Norton pop-up > View Details > Copy to Clipboard &or from Security History > More Options > Copy to Clipboard > paste here.

For second opinion choose File &/or Search hash at VirusTotal 


Act on quarantined risks or threats
https://support.norton.com/sp/en/us/home/current/solutions/v6200305

Turn off or turn on Download Intelligence
https://support.norton.com/sp/en/us/norton-security/current/solutions/v23920640

Exclude files and folders from Norton Auto-Protect, SONAR, and Download Intelligence scans
https://support.norton.com/sp/en/us/home/current/solutions/v3672136

Fix problem detecting a file or program as a threat even after you exclude it from scan
https://support.norton.com/sp/en/us/home/current/solutions/v115455517

Configure Exclusions/Low Risks settings
https://support.norton.com/sp/en/us/norton-360/home/solutions/v15457075

Exclude files with low-risk signatures from Norton scans
https://support.norton.com/sp/en/us/home/current/solutions/v15463085

Kudos0

Re: Threats Detected?

Maybe, you picked up a PUA, a Possibly Unwanted Application. While they are annoying, they do not cause damage to your system. Some people actually want the 'Features' offered by these programs. They are usually downloaded alongside a legitimate download when you do not uncheck the option for the additional download.
Norton products concentrate on malware that can damage your system, that is why some PUPs are not detected.  (credit peterweb)


How to install and run a scan with Malwarebytes (Guide)
https://malwaretips.com/blogs/scan-malwarebytes-anti-malware-2-0/

Malwarebytes Malware Removal Help
https://forums.malwarebytes.com/forum/108-malware-removal-help/

Kudos0

Re: Threats Detected?

What does is say in history? Malicious browser? If you do not find anything in History it could be chrome/edge notifications. All in all we need more info to advise you...

This thread is closed from further comment. Please visit the forum to start a new thread.