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Kudos0

Thunderbird and Firefox

I just removed Zonealarm and McAfee and installed NIS 10 and have several issues.

I loath applications that insert themselves into other applications without asking permission.  Even worse is when I am not given the option of removing them.  I am referring specifically to the Norton Toolbar and Norton IPS add-ons that were forced into Firefox.  I want them UNINSTALLED!!!!  Not simply enabled or disabled!  Since the Uninstall buttons for both of them are greyed out Symantec leaves me little choice.

As much as I disliked McAfee it was competent enough to recognize Thunderbird as my email client and appropriately scan for spam.  Norton, it seems, is still stuck in the Microsoft middle ages and only recognizes outlook email clients.  Does anyone know if Symantec has any plans to include Thunderbird as an email client or perhaps something else I can use for email protection?

Does NIS scan for, detect, and remove rootkits?

Thanks

Replies

Kudos0

Re: Thunderbird and Firefox


yellowcrown wrote:

I just removed Zonealarm and McAfee and installed NIS 10 and have several issues.

I loath applications that insert themselves into other applications without asking permission.  Even worse is when I am not given the option of removing them.  I am referring specifically to the Norton Toolbar and Norton IPS add-ons that were forced into Firefox.  I want them UNINSTALLED!!!!  Not simply enabled or disabled!  Since the Uninstall buttons for both of them are greyed out Symantec leaves me little choice.

As much as I disliked McAfee it was competent enough to recognize Thunderbird as my email client and appropriately scan for spam.  Norton, it seems, is still stuck in the Microsoft middle ages and only recognizes outlook email clients.  Does anyone know if Symantec has any plans to include Thunderbird as an email client or perhaps something else I can use for email protection?

Does NIS scan for, detect, and remove rootkits?

Thanks


A lot of questions and I can't answer all of them.

Make sure you have an up-to-date version of Norton.  That should be 17.1.0.19.  If you don't, then running Live Update should do that for you.

Older versions of NIS leave artifacts in Firefox that you can remove in another manner.  You should have the current version before you begin fixing the Firefox problem.

Okay, after NIS is up-to-date:

There are two things in play here.  The two add-ons are related to Identity Safe and Norton Safe Search.  You can turn off these applications; they will stay off.  You can't remove them from the Norton package, but you can keep them from having anything to do with your computer.   Open the main NIS Console and turn off Identity Safe and Safe Surfing.  To prevent the screen nags, click on the information (i) next to Safe Surfing and you will have that option.

To remove the grayed-out artifacts, you will need to:

1.  Close Firefox

2.  Open My Computer or Windows Explorer

3.  Open Search and make sure it searches for subfolders, system folders and hidden files.  Search for extension.*  You are looking for a group of three extensions (extension.ini, extension.cache, extension.rdf) located in a subfolder of a Mozilla or Firefox folder.  Delete all three files.

4.  Relaunch Firefox and it will be cleaned up of these incompatible add-ons.

I'll leave your other questions to others.

Please report back and let us know how it works.

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos3 Stats

Re: Thunderbird and Firefox

Hi Yellowcrown:

I also use Thunderbird for my email.  I have the antispam feature in Norton turned off.  Thunderbird has its own extremely efficient, teachable, antispam feature.  Norton 2009 or 2010 scans each incoming and outgoing rmail for malware.  It is fast and efficient.  There is a way to build a message rule that any incoming mail tagged as Norton antispam be sent to the junk folder, if you also want to turn on the antispam in Norton.

You are fully protected using Thunderbird and Norton.

Unless you have some other add-on in Firefox to provide safe search information, I would recommend keeping the Norton toolbar.  The search bar can be turned off, but it certainly prevents you from stumbling onto a website that has been identified as containing malware.

I use FF 3.5.5 in the above configuration and am very happy with it.

Since the new version of Norton Internet Security, the incidence of rootkits and serious malware infections have decreased to near zero.  Like any antivirus program the strength is in keeping it out, rather than removing it later.  The more you decrease your security, like the removal of the Norton Safe Web, the more problematic the security becomes.

Security is based on having all of your vulnerable programs patched, such as adobe, and Windows updates, and others, and upon your surfing habits.  If you are on P2P, Bittorrent, or download illegal software, Norton may not be able to protect you.  If you are a safety-conscious, and security conscious individual, it is unklikely that you will get any major infections once you have updated to the 2010 version, which you can do at any time for free.

I hope that you will enjoy Norton once you have become used to the change.

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos3 Stats

Re: Thunderbird and Firefox

Hi yellowcrown,

You also mentioned the IPS Firefox add-on.  IPS is the Norton Intrusion Prevention System which guards against malware being delivered to your system via an exploit of a software vulnerability.  The Firefox add-on specifically looks for attacks using security holes that may exist in the browser.  While this feature is not essential because other functions of NIS will be able to deal with any malware that tries to run, regardless of its method of installation, it nevertheless is the best means of blocking browser exploits that use evasive tactics to avoid detection.  In a response to a Norton Blog question I asked concerning the Firefox IPS add-on , Symantec Employee Ameya said:


Without giving away too many internal details, we need presence in the browser for certain threats we can't effectively detect with other methods. These threats use various evasion techniques that make them difficult to catch by other means. Browser plug-in is one of the shilds we have in our product to protect users from Malware.
Kudos3 Stats

Re: Thunderbird and Firefox

"Thunderbird is not an officially supported email program for Norton AntiSpam. While it is supported at the protocol level, you won't be able to get any of the toolbars to integrate."-taken from a post by Tony_Weiss(Symantec Employee)

"Supporting Thunderbird would be a completely new feature that we would have to develop from the ground up. It's not likely to make it in to this version. However, your suggestion has been noted and will be considered for a future release. "-taken from a post by Tim_Lopez(Symantec Employee)in Norton 2010 Beta forum:

http://community.norton.com/norton/board/message?board.id=nis2010_pb&thread.id=1739

Email scanning is supported on Thinderbird. Norton AntiSpam scans incoming email for spam with any other email client that utilizes the POP3 protocol for email. It does not integrate with these programs, and as such, will not be visible in any menus or toolbars within these programs. Thunderbird is much more advanced than Outlook/Outlook express and has it's on Spam Filtering as built-in. I think, that's the reason why there is no intergration for Norton AntiSpam.

The NIS 2010 uses new Brightmail Technology for the AntiSpam, which is entirely different from the previous products (training based spam engine). The new engine relies heavily on Symantec Spam definitions, heuristic rules, and online detection to identify spam. In ThunderBird or Outlook, it identifies the spam email messages and moves them to the Junk folder. Norton Antispam always identifies and tags spam when installed and enabled.  This tagging happens at a lower layer and is independent of the e-mail client used.   The "subject" header of the suspected spam e-mail is modified to insert the tag "[Norton AntiSpam]". You can configure Thunderbird(or other unsupported e-mail clients) to move the tagged spam to a spam folder. 

 

• To do this, first create a folder called "Norton AntiSpam Folder".

• Then create a filter rule in your e-mail client to automatically filter e-mails containing the tag "Norton AntiSpam" in the subject header to this "Norton AntiSpam Folder".

• Periodically monitor this "Norton AntiSpam Folder" for any non-spam mails or False Positives and then delete them.

 

 YogeshMessage Edited by yogesh_mohan on 11-15-2009 02:36 PM
Kudos0

Re: Thunderbird and Firefox

So many responses from so many people, I'm truely impressed.  I will reply to them in this post.  Thank you all.

I think I would not have been as unhappy if I knew why the browser add-ons were needed and a brief explanation of what was happening and what to expect during the installation.  I could not find anything in the included pdf manual about it either.  So many products simply do what they want without warning or permission I just thought this was the same thing.  Now that I understand what's going on I will leave them installed.  I use several other add-ons to help protect me as well.  My favorites are NoScript, Flashblock, and Adblock Plus.

The spam email explanation also puts me at ease.  It would be nice if the documantation that comes on the CD with the product offered workaround procedures like  yogesh_mohan did in his reply.  The only thing left to do for these emails is to remove the spam prefix Norton adds for email that is not spam.  Anyone know a way to do this?  NIS definately needs to offer a way to manage the spam email on Thunderbird.

The user guide is much too brief in my opinion.  I like to know what's happening when I install a program and workarounds for known issues.  I read most of the manual before I installed the product but it's more a guide than a manual in my opinion.

I'm glad NIS works at preventing rootkits but since this PC is a year old and has been protected by McAfee until yesterday I would still be interested something reliable that detects and removes rootkits that may already be on the PC.  Any suggestions are appreciated.

While we're at it, can someone recommend a good registry cleaner?

Thanks again to all of you.

Kudos0

Re: Thunderbird and Firefox

Hi yellowcrown,

Maybe you'll find the NIS 2010 tutorial useful:

http://www.symantec.com/norton/products/tutorials/index.jsp?pvid=nis2010

Also, if you are looking for a registry cleaner, you might find Norton Utilities interesting:

http://www.symantec.com/norton/norton-utilities

Message Edited by Yaso_Kuuhl on 11-15-2009 01:03 PM
Your Norton Ladybug.
Kudos2 Stats

Re: Thunderbird and Firefox

Hi yellowcrown

Many people use ccleaner as a registry cleaner also. However, I must warn you about the use of registry cleaners. Unless you are completely knowledgeable about the registry, I hear many people have used registry cleaners and then they complain that certain other programs don't work any more. I feel if one is going to use a registry cleaner, then they really have to know about the registry.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Thunderbird and Firefox

As floplot has pointed out, only use registry cleaners if you know what you are doing, and after backing up the registry.

More information on how to manually back up the Windows registry can be found over here:

http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2007052507054139?Open&src=sec_doc_nam&docid=199762382617&nsf=tsgeninfo.nsf&view=docid

Message Edited by Yaso_Kuuhl on 11-15-2009 03:33 PM
Your Norton Ladybug.
Kudos1 Stats

Re: Thunderbird and Firefox

Besides of the online tutorials, there is always the intergrated Help, which comes with the installed product.

To enter Help, just go to he Norton mainscreen en press on the Help and Support. There you'll find the Help button.

A very good registry cleaner is jv16 Powertools. I use that for years now and it never let me down.

http://www.macecraft.com/

They also have a freeware solution, which i did not try yet.

Grtz. Hugo

W10 1809 and 1903 / W10 Insider / IE11 and FF 67, TB 60.7, NS 22.17, (Android 7 with NMS)
Kudos0

Re: Thunderbird and Firefox

Hi delphinium

re your reply to Yellowcrown >  The search bar can be turned off, but it certainly prevents you from stumbling onto a website that has been identified as containing malware.

Please permit a follow up comment/question:

The SafeSearch bar turned off is not limited to the NortonToolBar.  SafeSearch is also available via IE/FF browser search bar. 

The Unsafe Site Filtering feature removes unsafe non-paid search results. Unsafe paid search results (sponsored links) will not be removed. 

Q: Might you know why Unsafe sponsored links are not filtered?

Thank you

bjm_

Kudos0

Re: Thunderbird and Firefox

Yellowcrown, it's a good decision to use Safe Surfing.

However, almost everything else you were told may have missed a huge hole.  If so, your computer will be in danger.

You reported that Norton IPS and Norton Toolbar could not be uninstalled.

Did you mean that the add-ons are grayed out?  If so, then those add ons are not being used because they are incompatible with FF.  There are two possibilities for that.  The first one is that you are using Firefox 3.6 or 3.7.  These are beta firefoxes that NIS is not compatible with.  The second possibility is that you have artifacts from an earlier verion of NIS.  The add-ons that are compatible with FF3.5 are Norton IPS 2.0 and Norton Toolbar 4.0.

If the add-ons are not grayed out, then they are in working order.

Message Edited by mijcar on 11-15-2009 09:42 AM
mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: Thunderbird and Firefox


yogesh_mohan wrote:

 

 You can configure Thunderbird(or other unsupported e-mail clients) to move the tagged spam to a spam folder. 

 

• To do this, first create a folder called "Norton AntiSpam Folder".

• Then create a filter rule in your e-mail client to automatically filter e-mails containing the tag "Norton AntiSpam" in the subject header to this "Norton AntiSpam Folder".

• Periodically monitor this "Norton AntiSpam Folder" for any non-spam mails or False Positives and then delete them.


Yogesh,

I just installed Thunderbird in WIN 7 and one thing I like is that it looks similar to OE so my wife and I will both feel at home!

I did do what you described of creating a Norton AntiSpam folder and writing a filter to match and that works nicely but what I would like to do and have not found out how to is to put what Tbird classifies as Junk into that folder.

On the Junk setup options it sets out controls to put "Junk" into the T'bird Junk folder (which has not been created so far although a bunch of downloads are marked as we think this may be junk/scam. But you can deselect that and select [x] Other "so you can can create a personalized folder" ..... but I can't find any way to change "Other" to Norton AntiSpam or any other folder name ...

I've gone to two online reference sites, one mozilla.org and another both pointed to by T'bird's on line help and no help there -- what am I missing.

And then, going through the InBox messages that T'Bird marks as possibly Spam there is a button for This is not spam but nothing for I agree, so apart from manually running Junk Filter from a menu (which did not move them anywhere possibly because there is no Junk folder) what am I missing? <s>

TIA

Hugh
Kudos0

Re: Thunderbird and Firefox

Huwynger:

If you have created a new folder for Norton antispam, you should be able to go into the junk settings>antispam>other and there is menu button there that is very hard to see on the far right of the highlighted "junk folder." If you allow that to expand, it should show all of the available folders, and you should be able to tell Tbird to deposit the regular antispam into the Norton Antispam folder.

Let me know if this does not work appropriately for you.

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos0

Re: Thunderbird and Firefox

The Unsafe Site Filtering feature removes unsafe non-paid search results. Unsafe paid search results (sponsored links) will not be removed. 

Q: Might you know why Unsafe sponsored links are not filtered?

Thank you


bjm:

As you might have guessed from my post, I have Safe Search turned off.  Since I have no experience with it, I am unable to answer your question.  Are you able to post a screen shot of what you are seeing, in the hope that someone else can provide some information.

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos0

Re: Thunderbird and Firefox



mijcar wrote:

Yellowcrown, it's a good decision to use Safe Surfing.

However, almost everything else you were told may have missed a huge hole.  If so, your computer will be in danger.

You reported that Norton IPS and Norton Toolbar could not be uninstalled.

Did you mean that the add-ons are grayed out?  If so, then those add ons are not being used because they are incompatible with FF.  There are two possibilities for that.  The first one is that you are using Firefox 3.6 or 3.7.  These are beta firefoxes that NIS is not compatible with.  The second possibility is that you have artifacts from an earlier verion of NIS.  The add-ons that are compatible with FF3.5 are Norton IPS 2.0 and Norton Toolbar 4.0.

If the add-ons are not grayed out, then they are in working order.

Message Edited by mijcar on 11-15-2009 09:42 AM

The add-ons are not greyed out it's just the uninstall button that's greyed out.  The add-ons seem to be functioning properly.

Thanks

Kudos0

Re: Thunderbird and Firefox

Hi delphinium

The source for my posted Safe Search info is Norton Safe Search FAQ's

http://www.symantec.com/norton/theme.jsp?themeid=safe_search

I am unable to support FAQ's info beyond my perceived interpretation.   

Thanks

bjm_

Kudos0

Re: Thunderbird and Firefox

Huwynger,

Thunderbird has settings for spam on the general and on the account level. You can change the folder in the account settings for the mail user and point there in 'other' to the Norton Antispam folder in e.g. the Local folders.

So you gather for all mailaccounts all the spam of Norton and Thunderbird in one folder. By installing the 'Delete Junk Context Menu' extension, you the can control this folder further.

Furthermore I find it handy to use seperate Mail Inbox folders for each mailaccount and not a Global Mail Inbox folder, which TB proposes when making a Mailaccount.

If you need TB Help, just look here : 

http://kb.mozillazine.org/Category:Thunderbird
W10 1809 and 1903 / W10 Insider / IE11 and FF 67, TB 60.7, NS 22.17, (Android 7 with NMS)
Kudos0

Re: Thunderbird and Firefox

Thanks -- that secret "button" was the key! I was able to point it to the created NAS folder which NIS/N360 uses automatically with the message filter I created. Then at the moment I have had to take the messages that T'bird "thought" was spam or scam and flag them with the Junk button on the toolbar and then manually run the junk filter from the menu.

Not much mail comes in on this account so I'll have to wait and see if it now directs automatically. Since there is no specific message filter rule other than If Norton ANtiSpam is in the subject I'm not sure. I've set the options so I'll have to see what happens on new incoming mail not picked up by Norton.

Hugh
Kudos0

Re: Thunderbird and Firefox

Thanks for the helpful explanations and the point about separate Mail Inbox folders. I'll bear this in mind when we move over completely.

However using Fast User Switching on XP and other test bed OS's I have set up that user's email client (ie OE or in future T'bird) on their own desktop so that it only collects that users email in that desktop.

Hugh
Kudos0

Re: Thunderbird and Firefox

Moreover, TB itself has a self-learning junk filter which you have to activate on the account level. So even if NIS does not recognize a mail as spam, TB will do and in the long run, as the self learning collection get richer, it will almost mark all spam and move it to your junk folder.
W10 1809 and 1903 / W10 Insider / IE11 and FF 67, TB 60.7, NS 22.17, (Android 7 with NMS)
Kudos0

Re: Thunderbird and Firefox

Yes, I have the "adaptive junk" checked ....
Hugh

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