• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Time Limit Question

I set the time limit to 1 hr.  But he seems to have 1 hr on each machine, e.g., reached 1 hr limit on PC but have 1 hr remaining on a MAC when he logged onto it.  I thought time limit of 1 hr would be total rather than per machine.   Please advise if what I experience is supposed to be the case.   Fyi, I am checking out Norton Family so do not have a premier account.   Appreciate any clarification.   Thank you.

Replies

Kudos0

Re: Time Limit Question

Hi Tan-family,

Please make sure the account used to log onto  PC and the account for Mac are both assoicated with the same profile for the child online.  After the child uses up one  hour on the PC, please go to Mac and select "View Time Remaining" after clicking Norton Family icon to see how much time remains.

Also, please let us know what versions of Norton Family are on the PC and Mac.

Thanks,

Katie

Thanks Katie
Kudos0

Re: Time Limit Question

Hi Katie,

I checked and both accounts are associated with the same profile.    Fyi, the same is happening with another account.   And I checked again, the time remaining is not the same for PC and MAC, e.g., MAC has 8 mins left and PC has 50 mins left for same profile.

VErsion for PC is 2.9.5.29, for Mac it is 3.3.3f.16.

Thank you.

Narciso

Kudos0

Re: Time Limit Question

Hi Tan-family,

Thanks for the information.  We will check into this.

Thanks,

Katie

Thanks Katie

This thread is closed from further comment. Please visit the forum to start a new thread.