Solved.
Kudos0

Time limit reached after turning Andriod phone on first thing in morning

Posted: 17-Sep-2022 | 3:01PM · 5 Replies ·

My son's phone (Andriod) is out of time first thing in the morning, even tho it has been off all night. It happens nearly every morning.
Labels: Android, Device Management, House Rules, Time Supervision
Accepted Solution
Kudos0

Re: Time limit reached after turning Andriod phone on first thing in morning

Posted: 13-Oct-2022 | 10:56PM · Permalink

Hi,

This issue has been fixed and released. Kindly update the child app to its latest version (6.3.0.14) from PlayStore. Once updated, the issue should be resolved from the next day onwards.

Apologies for the inconvenience caused.

Regards,
Norton Family Team.

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Replies

Kudos0

Re: Time limit reached after turning Andriod phone on first thing in morning

Posted: 19-Sep-2022 | 12:24AM · Permalink

Hi @Joanna Baldwin,

Thanks for reaching Norton Family forum support. As posted in the comment https://community.norton.com/en/comment/8534331#comment-8534331, HUAWEI is not a supported device for Norton Family.

Thanks and Regards,
Norton Family Team.

Kudos0

Re: Time limit reached after turning Andriod phone on first thing in morning

Posted: 19-Sep-2022 | 12:35AM · Permalink

Hi there He got a new phone. It is an oppo. It reaches its time limit while switched off
Kudos0

Re: Time limit reached after turning Andriod phone on first thing in morning

Posted: 19-Sep-2022 | 11:28PM · Permalink

Hi @Joanna Baldwin,

Thanks for the details. We are analysing this issue.

Thanks,

Pradheep

Kudos0

Re: Time limit reached after turning Andriod phone on first thing in morning

Posted: 13-Oct-2022 | 6:54PM · Permalink

Hi, any update please? This is a daily issue still
Accepted Solution
Kudos0

Re: Time limit reached after turning Andriod phone on first thing in morning

Posted: 13-Oct-2022 | 10:56PM · Permalink

Hi,

This issue has been fixed and released. Kindly update the child app to its latest version (6.3.0.14) from PlayStore. Once updated, the issue should be resolved from the next day onwards.

Apologies for the inconvenience caused.

Regards,
Norton Family Team.

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