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Kudos1 Stats

time limit settings not working

I have the same problem as swascom, the time limits that I have set for my son have suddenly stopped working. He no longer gets a 15 minute warning and is no longer being automatically logged off when his time is up. Until a few days ago the system was working fine, no settings have been changed, so cannot figure out what is going wrong. My son does not know any of our passwords and can only access the computer once I have logged him in to his account. Help please, very frustrating.

Replies

Kudos0

Re: time limit settings not working

Hi lucknow,

Thanks for the post.  Could you attach a screen shot of the Time Settings page, so we can  check the settings you have?

Also, please make sure you have the latest version of Safety Minder Version  2.0.0.XX on the PC (You can determine this by right clicking on the Norton Safety Minder icon in the System tray and selecting About Norton Safety Minder).  If you don't have the version,   please download the latest Norton Safety Minder online. 

Thanks,

Katie

Thanks Katie
Kudos1 Stats

Re: time limit settings not working

I am having the same problem.  On my child's account I have a message that tells me that Online Family is not working; there  is a problem with the software or a user removed or turned off something in the software.  I have gone over all of the settings and everything in the time section is in the "on" position but it still does not work.  I tried following the instructions to locate what version I have and I am afraid I still cannot find it.  I then looked for the download for the upgraded version and I could not find that either.  Can you/someone help clarify?

Kudos0

Re: time limit settings not working

Hi MichaelT,

It sounds like Norton Safety Minder has been turned off since you are not able to find it on the PC.  Please give non-administrative rights (limited or restricted) to your child’s  user account and keep the password for the Norton Online Family account away from the kid.

Thanks,

Katie

Thanks Katie
Kudos0

Re: time limit settings not working

Thanks. I resolved the issue before I received your response. My child never had administrative rights, but I did find where to download the upgrade and that resolved the problem.
Kudos0

Re: time limit settings not working

Thanks for the update, MichaelT.

Thanks,

Katie

Thanks Katie

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