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Time limits not working
Last night I was finally able to successfully install the latest version of Norton Family (126.96.36.199) on the PC used by my kids, and I verified all of their user profile settings and reconnected them to the correct Windows accounts. After verifying everything, I completely shut the computer down.
Today my son was logged on playing games with the Windows account we have set up for games. The Norton rules for that account have a time limit of 3 hours (tracked by time logged on, not active time), after which the computer is supposed to be locked. The time limit was totally ineffective as he was never logged off and I never received any notifications. When we checked the House Rules by clicking the pawprint in the lower right-hand corner, it gave the message that the time limit had been exceeded and parents would be notified if he chose to continue. However, he was not blocked and I did not get a notification.
After he logged off, I restarted the computer and logged on as his gaming user again (with no warning or block), and then clicked the pawprint again to verify it was showing the correct user and house rules. This time, I clicked the option to "Update House Rules" and then clicked the "remaining time" option again. Now it told me that I had 1 hour and 34 minutes remaining and would be logged off at 3:33pm. Even the 1-1/2 hours it reported is far beyond what should be remaining. And why did I have to update the house rules for it to even recognize a time limit? Shouldn't that happen when the user is logged off?
PC is running Windows 7 SP1