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Kudos0

Time logging and restraint not working

The time function is not working on my kids' laptop. The device has an adult administrator password and three different logins and passwords for each child on the computer.  It is not logging any time usage and not restricting their time on the device.

Replies

Kudos0

Re: Time logging and restraint not working

Hi farmstepmom,

To make sure the Norton Family program is installed and configured correctly on the device, can you please answer the following questions.

1. Do you see a pop-up message at lower right hand corner saying you are being monitored after you log onto your laptop as the child?

2. If you log onto the laptop as the monitored child and try to access a forbidden website, do you get blocked?

3. Do the children know password for The Admin account?  To avoid and limit the possibility to tamper/disable the system, please give non-administrative rights (limited or restricted) to your child’s  user account and keep the password for your Norton Online Family account away from the child.

Thanks

Katie

Thanks Katie
Kudos0

Re: Time logging and restraint not working

No, it does not show up saying the child is being monitored after the child is logged on to the laptop. I have downloaded Norton family onto the laptop and the device shows as one of the devices in the devices the manage activity account.

Kudos0

Re: Time logging and restraint not working

Hi farmstepmom,

You probably don't have the program configured correctly.    Please check out the links to the Get Started Help files and make sure you have installed and configured the program correctly. 

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20090505112039EN

https://family.norton.com/familysafety/help.fs?action=installingNSM#win

If you have any questions, please let us know.

Thanks

Katie

Thanks Katie
Kudos0

Re: Time logging and restraint not working

I followed all instructions correctly when installing. I have now uninstalled and was attempting to reinstall. It will now not let me reinstall Norton on the computer. It goes through the motions, but will not register on the Norton site that another device is added.

Kudos0

Re: Time logging and restraint not working

Can you please let me know if you get any error messages?  What you see exactly?

Thanks

Katie

Thanks Katie
Kudos0

Re: Time logging and restraint not working

There isn't an error message. It allows me to go through the motions it just won't actually download. Also when I logged on to the kid's account today it asked me to use parent credentials but then said it was invalid.

Kudos0

Re: Time logging and restraint not working

Hi farmstepmom,

I've sent you a private message via the forum.   You can access it by clicking Inbox at upper right hand corner.  Please let me if the steps help or not.

Thanks

Katie

Thanks Katie
Kudos0

Re: Time logging and restraint not working

Dear farmstepmom,

Have you had any luck with this?  I spent 5 hours with Norton technicians going through an entire uninstallation/reinstallation cycle (and other changes they made to my machine), to no avail thus far.  I'm wondering whether others are similarly frustrated.

kgreendot

Kudos0

Re: Time logging and restraint not working

It now shows the upper right hand corner that they are being monitored when the child logs on to the account. However it is hit and miss with logging the activity time and which websites they are visiting.  As far as I can tell the  restrictions are working,...but I really don't know. I log on as the child and visit approved websites and it doesn't show as activity in the child's account. So, there really isn't a way to monitor if the child is getting access to another unapproved website...

My husband is looking at other programs.

Kudos0

Re: Time logging and restraint not working

Hi kgreendot,

You mentioned the time restrictions are not working.  When the time limits have reached or the child logs onto the PC during a curfew period, does the child get any warning messages on the PC screen?

Thanks

Katie

Thanks Katie
Kudos0

Re: Time logging and restraint not working

It's sporadic, at best. The user has reported that Norton blocks access during curfew hours, but rarely enforces limits on the amount of time spent using the account on any given day. I can confirm, though, that Norton is not reporting on the amount of time this account is in use.
Kudos0

Re: Time logging and restraint not working

That sounds similar to our experience. We really wanted Norton Family Premier to work, but we're pretty close to throwing in the towel. I hope you find something that works.
Kudos0

Re: Time logging and restraint not working

I noticed you posted the same issue in another thread too.  Please read the update from that thread below when we go further on the issue.

https://community.norton.com/en/forums/time-supervision-and-web-activity...

Thanks

Katie

Thanks Katie
Kudos0

Re: Time logging and restraint not working

I've the installing uninstalling multiple times. It hasn't worked.
It is now blocking the kids from signing on when they are not supposed to be on (Time restraints) but still not reporting ANY sites that the kid has been to online.

Kudos0

Re: Time logging and restraint not working

Hi farmstepmom,

If you log onto the PC as the monitored child and try to visit a forbidden website, do you get blocked?

Thanks

Katie

Thanks Katie
Kudos0

Re: Time logging and restraint not working

When I am logged in as the child, I can go to any site, whether it was put on the blocked list or not.

However it STILL says in the upper and lower right hand corner that this device is being monitored. What gives???

This problem has been going on for forever.

Kudos0

Re: Time logging and restraint not working

Hi farmstepmom,

I'd like to have a remote session with you.  If you are interested, can you please send me a private message via the forum by clicking Inbox at upper right hand corner and let me know which state or country you are in.

Thanks,

Katie

Thanks Katie

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