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Kudos0

Time Monitoring/Most Active Apps

I'm trying to understand the time monitoring - and I also can't help feeling like there's a lot more information you have that isn't being made available to us.

First of all, looking at my Daughter's activities, it shows that she's been on for 2 1/2 hours today. However, when I look at the Most Active Apps, it only shows three - one at 1/2 hour, and two at 1/4 hour. That adds up to 1 hour. What was the other 1 1/2 hours spent on? I just doesn't add up for me.

Second, why do we have such a restrictive selection on the Most Active Apps? Only Today or Last 7/14/30 Days. What if I want to see Yesterday? I know you retain that data, or you couldn't do the Last x days options, so how come we can't see it?

To give some background, I feel like I want to restrict time differently depending on the app. I would allow her much more time to listen to the radio or talk to her friends then I would playing games or watching movies. However, the interface doesn't allow such fine control. the Most Active Apps seems like it should be able to give me the information I need, however the restrictive selection (and questionable data) isn't helping.

And as a side note - she found out (and to her credit told me about it) that if she starts the radio app or the Hangouts call then turns the screen off, she can still hear (and talk to her friend) without Norton counting it as time used. Which kind of works in that these are activities I'm not so concerned about putting a time limit in (they're not really 'screen time'), but thought I'd point out that this is a way to bypass the monitoring for any apps that only require audio. They'll also continue working into the blocked times, which I'm not so happy about.

Replies

Kudos0

Re: Time Monitoring/Most Active Apps

Hi glenfar,

First, here is how time monitoring in Norton Family works currently: Norton Family time supervision monitors if any app is in foreground and the screen is not locked. On Charging the mobile, If any application comes to foreground it is considered as active usage of the application. Once the screen is locked Time monitoring would stop.  During curfew hours all apps will be blocked even if there time usage left for the day.  

Is it possible the child didn't use apps all the time, maybe browsing online?

Second, I'll forward this valuable request to the team.

Will also report the request for restricting time differently depending on the app to the team.

will report the issue with radio app or the Hangouts as well.

Thanks

Katie

Thanks Katie
Kudos0

Re: Time Monitoring/Most Active Apps

Hi Katie, You say "Is it possible the child didn't use apps all the time, maybe browsing online?" So does that mean Google Chrome is not considered an app? But you also said "time supervision monitors if any app is in foreground and the screen is not locked" ... so if Chrome is not an app, wouldn't that mean you wouldn't count it as time used? I'm not sure I'm following ...

At this point, she's been locked out because she's used up her 5 hours, but her Time status shows she's used 4 1/2 and the Most Active Apps for today still just shows the same 3 apps (Hangouts and 2 games) totaling 1 hour.

I did talk to her, and she said she was watching movies on the Netflix app most of the time. However, that doesn't show up at all on the Most Active Apps for Today (although it does show up for the 'Last 7 days', so I know it does monitor it, but at only 1 1/4 hours I don't believe that's including today's use).

Thanks,
Glen

Kudos0

Re: Time Monitoring/Most Active Apps

Just wanted to add that now when I look, the Most Active Apps for today show 5 apps, one of which is Netflix (at 3 hours), and they total 5 3/4 hours. Which is a bit odd seeing as she was limited to 5 hours, but maybe it's rounding up.

 So maybe there's just a  delay in the reporting? Which makes it all the more troubling that we can't view activity for Yesterday.

Kudos0

Re: Time Monitoring/Most Active Apps

Hi glenfar,

To check into the issue further, can you please send me your Norton Family account email address by private message via the forum by clicking Inbox at upper right hand corner?

Thanks

Katie

Thanks Katie
Kudos0

Re: Time Monitoring/Most Active Apps

Thanks for the private message. We will check into this and keep you posted later.

Thanks

Katie

Thanks Katie
Kudos0

Re: Time Monitoring/Most Active Apps

Hi glenfar,

I see what you are saying. Perhaps the portal can communicate better, but do note that the top used apps (and their duration) displayed are a subset of the overall device time duration. For two reasons - one we do not show the time used by the child with any system apps (we are focused on user installed ones) and second we don't show those that are not in the Top 5. So, these two data may not exactly match and that was not intended either. The real reason for having this is for parents to get an understanding of which apps are used more frequently relative to others, and perhaps block them if required.

As an incremental update, we'll review if we can go more granular and show usage for all apps (for user specified days) rather than 7/14/etc. This is in our radar.

Hope this helps.

Suresh

Kudos0

Re: Time Monitoring/Most Active Apps

Hi Suresh, Thanks for the reply, but I'm not sure you're understanding the issue correctly -  the problem has nothing to do with not reporting all apps used (although I wouldn't mind being able to see that). I have three issues with the Most Active App reporting:

1) Reporting seems to be delayed (by quite a few hours). So the problem isn't that it's not reporting all apps, but that usage of an app isn't being reported until hours later. On that Saturday that I was watching, I knew my daughter had been using Netflix, but it didn't show up at all. It wasn't until about 3 hours after she had STOPPED using it that it showed up on Most Active Apps for 'Today'. And this wasn't an issue with not being connected or something - the 'Time Supervision' was showing 4 1/2 hours (which is still all it shows) and I'd received the e-mail that she'd been locked out after hitting the 5 hour limit. So how can you have recorded her total time usage, but not her Netflix usage? And then 3 hours later it suddenly shows up (along with a couple more apps that she'd used at least 3 hours - probably more like 5 or 6 hours - earlier but also hadn't been reported until now).

2) You can't report on what happened yesterday. Combined with the above, this makes it extremely difficult to see what they spent their time on in a given day. I have to remember to check today or it's too late - but at the same time I have to wait until at least 3 hours after I know she's stopped using it ... and at that, I'm not even sure I can rely on it being enough to wait 3 hours, or if it may take longer.

3) The time measurements don't seem entirely accurate. By the end of that day (once Most Active Apps was actually showing her activity), she had been locked out after 5 hours - yet under 'Time Supervision' it only showed that she'd used 4 1/2 hours. And under 'Most Active Apps' there were 5 apps that added up to 5 3/4 hours. So again, the issue isn't that not all apps are reported but how can the 5 most active apps have been used for more time than the total time spent on the tablet? (And at that, I know there was a 6th app that had been reporting earlier at 1/4 hour that had now dropped off - so the total was really 6 hours - 1 hour more than her limit and 1 1/2 hours more than what's reported as the total time). So I figure either it's a rounding issue (you'd pretty much have to be rounding up on the Most Active Apps while rounding down the Time Supervision) or maybe you're double counting (one app open in the foreground, another in the background, and you're counting both as active).

Thanks,
Glen.

P.S: What I'm really interested in is monitoring three different 'categories' of apps: Audio-only (Hangouts, Radio station), Screen time (games/movies), and Homework (Google Docs - but probably can't be more precise then Google Chrome - still not sure if it monitors this). It's the apps that I classify as 'Screen Time' that I really want to limit/monitor.

Kudos0

Re: Time Monitoring/Most Active Apps

Hi glenfar,,

Can you please check to see if you have the latest Norton Family for Android version 4.2.0.22?

To find if you have the latest version, please go to your Android device, click Settings -> Applications -> Application manager -> Norton Family (menus may vary depending on the manufacturer of your device).

Thanks

Katie

Thanks Katie
Kudos0

Re: Time Monitoring/Most Active Apps

Hi Katie, I just checked, and yes I have version 4.2.0.22

Kudos0

Re: Time Monitoring/Most Active Apps

Hi glenfar,

Regarding #1, the objective in App Supervision is to show the most Active Apps. So, the data is reported at a different time interval than time supervision reporting. We will take this suggestion and consider this for our future release.

Regarding #2, we will consider this suggestion.

Regarding #3, we do round off the usage time to display aesthetically in the portal. The real intention was to highlight most frequently used apps. Thank you for sharing your observations. We will consider displaying granular usage information.

Thanks,

Padmanabhan

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