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Kudos0

Time restriction kept active after allowed time

Hi!

I set allowed time for my kids on their Android phone (Motorola E4 Plus and Motorola E5 Plus). They are allowed to use the cell phone 2h a day, from 6:00AM to 9:00PM.

Ocasionally (sometimes every  month) the phones kept blocked after the allowed time, and needs to be unlocked with the PIN number, which, in turn, keeps the phone unblock for the whole day.

See the attached images for reference.

What is wrong and how to fix??

Thanks,

Marcello. 

Replies

Kudos0

Re: Time restriction kept active after allowed time

Hi Marcello,

    From the first screenshot (pattern-based lock screen) you have shared, it looks like you are using Norton App Lock (as Norton Family uses only numeric PIN). Also it seems Norton Family is set to be blocked via App Lock (please refer screenshot below). Kindly turn off Norton Family from Norton App Lock configuration and let us know if you still face any issue.

Thanks and regards,
Padmanabhan
Norton Family team

Kudos0

Re: Time restriction kept active after allowed time

Hi Padmanabhan!

Thanks for your reply.
I'll try this and let you know the results in a few days. As I mentioned, this happens sometimes every month, so don't expect a quick response.

Best regards!

Kudos0

Re: Time restriction kept active after allowed time

Hi Padmanabhan!

Today the problem happened again. My daughter still didn't use the phone today, it is over 6:00AM, and Norton is still blocking access to all apps, see the attached picture.

As I removed Norton Family from the Norton App Lock, per your orientation, the screen lock pattern is not shown anymore, and it goes right to ask for the PIN to release access to the apps.

Any clue about what is going on??

Thank you!

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