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Time Restriction not working properly on Android
My child has a Moto X and we are testing Norton Family, she is regularly getting warned that her time limit is close or expired, even though she has not actually been using the devise as long as it states (I am confidant that this is true). Today, her phone locked saying that she had used it more than 8 hours, though she had not. On the management site, it says she used Instagram for 4.5 hrs, and Calendar for 2 hrs. These are not accurate numbers. My suspicion is that it is monitoring background apps or something like that. I chatted with support but got nowhere.
I have now changed her house rules to a 24 hour per day limit just to make sure it doesn't lock erroneously, but this seems like a pretty poor tracking system. Anyone else seen this or know whay it is tracking so poorly?