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Kudos0

"Time restrictions have been disabled until next login or restart" Alert

Please reference case #25568850. This issue is unresolved even after using support via chat. I set up time restrictions, using both total time and specific times during the day, for each and every day of the week since Dec 22 ,2015. This Alert Message has appeared 4 times in the last 2 days. My child does not have Admin rights on this computer.

Replies

Kudos0

Re: "Time restrictions have been disabled until next login or restart" Alert

Hi Elelsue,

Can you please send me your Norton Family account email address by private message via the forum by clicking Inbox at upper right hand corner, so we check into this further?

Also, Does the time restrictions work well -- does the child get logged out when the allowed time is up?

Does the child use Windows PC or Android phone or both? 

Thanks

Katie

Thanks Katie
Kudos0

Re: "Time restrictions have been disabled until next login or restart" Alert

Hi,

Thanks for the private message.  Our engineering team checked into the issue and could you please let us know

1. The Norton Family version on the PC.  To find if you have the latest version, please click the Norton Family icon in the system tray and select “About Norton Family”.

2. If you are still facing issue with the latest Norton Family version (3.5 released on 12th Jan, 2016) as well.

Thanks

Katie

Thanks Katie
Kudos0

Re: "Time restrictions have been disabled until next login or restart" Alert

I have not seen another Alert with this message, yet. Did the 3.5 release fix the issue?

Kudos0

Re: "Time restrictions have been disabled until next login or restart" Alert

Hi Elelsue

Great.  Thanks for the update.  Yes, in version 3,5, we changed the way how to handle extend time and add new feature entering PIN provided/entered by parent.

Thanks

Katie

Thanks Katie

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