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Kudos0

Time restrictions not lifting on time

Time restrictions work perfectly on when to stop everything. However, I have continuous problems with the restrictions being lifted on time. Example...I have time allowed as 7am-8pm. The restrictions kick in on time at 8pm, but are not lifted at 7am. Sometimes, it just minutes, sometimes hours and in a few rare cases it takes so long I have to come in a toggle the time restrictions on/off just to get it back on. What's wrong with this feature?

Restrictions running on iPhone 8 w/iOS 11.4.1

Replies

Kudos0

Re: Time restrictions not lifting on time

Hi @JP5555,

Thanks for reaching out to Norton Community. We are investigating on this issue. Could you kindly check if the device was having network connectivity during the unlock time (for ex. during 7 am) ? For the time supervision to work in iOS, the device has to be in network.

Thanks,

Pradheep

Kudos0

Re: Time restrictions not lifting on time

Yes, connectivity is present. This issue occurs all the time for the past several months.
Kudos0

Re: Time restrictions not lifting on time

I'm having a similar problem, and the VPN is constantly trying to connect and disconnect.

I have had to delete norton family several times, it works ok then fails after the first time it is supposed to turn back on. Come on Norton, sort it out.

Cheers SRR

Kudos0

Re: Time restrictions not lifting on time

Thanks for the feedback. We are looking into this issue and working on a solution soon.

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