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Kudos0

Time Supervision keeps locking phone regardless of rule setting

My son's iphone does not unlock correctly with the Time Supervision as set up.

It will work initially and lock at the correct time eg 7pm but will not unlock at the next set unlock time eg 8am.

To get it to work each day i have to log in and refresh the time supervision rules. It then unlocks and then locks at the correct time, but as before does not unlock when it is supposed to.

The Phone has update 1.7.2 installed, i checked the phone time settings are correct.

Replies

Kudos0

Re: Time Supervision keeps locking phone regardless of rule setting

Hello,

Thanks for reporting this issue, we are investigating it.

Kudos0

Re: Time Supervision keeps locking phone regardless of rule setting

Hi @Theoddkiwi,

Could you please check and confirm if you are still facing the unlock issue? 

Mohanakrishnan G | Norton Forums Administrator | Symantec Corporation

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