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Kudos0

Time Supervision not working

I purchased the Norton Deluxe and set up the time supersivsion on my daughters phone but its is not working, she can access the phone anytime, 

That feature worked when I did the trial but not now, I am trying to avoid norton chat customer service as it usually takes forever, 

I have aleady uninstalled norton app and reinstalled it and I can't figure out what is wrong, 

thanks, 

Replies

Kudos1 Stats

Re: Time Supervision not working

Hi,

Can you please confirm if you have purchased Norton Deluxe or Norton Security Premium? Norton Family is included only with the premium version. Time monitoring is a premier feature and will not function after the trial period expires or if you have a different subscription.

Thanks,
Suresh

Kudos0

Re: Time Supervision not working

I originally puchased the deluxe but then the premium so it should be included 

Kudos0

Re: Time Supervision not working

Hi!

It is as well a possibility where to connect through the USB connection from the laptop into the Phone and there direct from the drive connection to install the Norton uitilities than into direct to your telephone.

With kind regards,

Jadira Norton

Jadira Norton nnortoja - EU
Kudos0

Re: Time Supervision not working

krismarie

Have you signed into your Norton Account from the app on the phone. That should activate the full version again.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Time Supervision not working

I originally purchased deluxe then Premium when I realized time supervision was not included 

Kudos0

Re: Time Supervision not working

I dont use my laptop is it a chrome so not compatible for Norton, I just install the app on her phone  

Kudos0

Re: Time Supervision not working

I've done all that  time supervision is not working and tonight chat says they are having technical issues wait 24 hours 

using chat on weeknights is a mess cuz the wait can be 45+ minutes. I think it is a good product but set up can be a real hassle just sayin,

Kudos0

Re: Time Supervision not working

I'm having all kinds of issues as well.

A whole lot of apps installed in my daughter's phone are not showing in my portal (web or mobile app).

Time supervision seems to be working now though.

Kudos0

Re: Time Supervision not working

freak.jeep.wa

What apps are missing? Are they system apps?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Time Supervision not working

 I spoke with Norton by phone, I also needed to intall the norton family parental app for the time supervision to work, not sure that was made clear when I purchased the plan. You have to set up these apps and before the filters work, 

 You will want to also install the norton app lock for the kids not to uninstall any apps from their phone, Set up these parental filters does require some steps and I learned you have to uninstall any other browsers on the phone-they have to use the norton browser for the parental filter to work, and double check their phone that these filters are working before you hand it over to them, 

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