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Kudos0

Time supervision not working on IPhone

I set up Norton Family in my son’s IPhone 5. I tested it for several weeks before handing the phone over to my son and Time Supervision was working ok when I tested it. He has had the phone past 2 days and the apps aren’t disappearing at the set times. When I check Activity in parent site, it says the device has been locked at the set times when in fact it has not. I checked the Time Zone and it is correct. I only installed the profile last month so it should be up to date. I don’t think he has done anything to change settings.

Replies

Kudos0

Re: Time supervision not working on IPhone

Hi @Magnolia74,

Welcome to Norton community! We are investigating on this issue.

Could you please check if iOS Device Management profile is available in the device under,

General-> Settings->Device Management-> Management Profile

Thanks,

Pradheep

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