• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Time supervsion

Under Manage House Rules I try and set the Time limits for the child.  I get this message:

This device is running an older version of Norton Family which does not support time supervision.   Please upgrade to the latest version.

The version of Norton Family Premier I installed was downloaded from the website two weeks ago and it is installed on a new Kindle Fire HDX.

Does Norton Family Premier support time supervision or not.  What platforms are supported?? 

Replies

Kudos0

Re: Time supervsion

Hi CHpoiuyt,

Thanks for the inquiry.  Time supervision is supported for Android devices, but not for Kindle devices as yet.

Thanks

Katie

Thanks Katie
Kudos0

Re: Time supervsion

Hi

I have the same message ("This device is running an older version of Norton Family which does not support time supervision. Please upgrade to the latest version.") regarding my son's tablet (Tabtronic) which is running Android 4.4 Kitkat. Is this also not supported?

Kudos0

Re: Time supervsion

Hi geoff,

The latest Norton Family for Android update is 3.3.   To find if you have the latest version, please go to your Android device, click Menu -> Settings -> Applications -> Manage applications -> Norton Family. 

If you don't have the latest version, please go to Google Play to download it.

Thanks

Katie

Thanks Katie
Kudos0

Re: Time supervsion

Hi Katie

Yes, sorry - should have said in my original post that I have downloaded the latest version from the play store, but still get the message.

Thanks

Geoff

Kudos0

Re: Time supervsion

Geoff,

Thanks for the update.  I'll check with the team and get back to you.

Thanks

Katie

Thanks Katie
Kudos0

Re: Time supervsion

Geoff,

Can you please send me your Norton Family account email address by private message via the forum by clicking Inbox at upper right hand corner?

Also, can you please send us a screenshot of the error message displayed?  Instructions to post screenshots can be found here

https://community.norton.com/forums/how-post-image-forums-0

This issue does not seem similar to Kindle Fire device, we support time supervision when NF is downloaded from google playstore.

Thanks

Katie

Thanks Katie
Kudos0

Re: Time supervsion

Hi Katie

Thanks for your messages.

I've just checked my "House Rules" to provide the screen shot as you requested, and the error message of "This device is running an older version of Norton Family which does not support time supervision. Please upgrade to the latest version." has now been replaced by an "upgrade to premier" message - I currently use the "free" service, so that explains why it did not work for me.

Thanks for your help

Regards

Geoff

Kudos0

Re: Time supervsion

Thanks for the update Geoff.

Thanks

Katie

Thanks Katie
Kudos0

Re: Time supervsion

Katie--

After reviewing this thread and a number like it, it's unclear to me if Time Management will work on a Kindle product or not.  I have installed on my children's kindle and get the error noted above:  "This device is running an older version of Norton Family which does not support time supervision.   Please upgrade to the latest version."  All other features seem to be working.  I installed the product via the Kindle App Store--it installed version 3.0.0.274.  Is there a way to upgrade the version on a Kindle to 3.3 and, if so, does version 3.3 allow Time Management on Kindles?

Kudos0

Re: Time supervsion

Hi jes,

Time management currently doesn't work for kindle fire devices.  Rest of other functions work fine.   I'm sorry we don't have a release date available yet.

As for the message change and version 3.0  to 3.3, I'll check with the team and get back to you.

Thanks

Katie

Thanks Katie
Kudos0

Re: Time supervsion

Thanks!  Can I take your reply as confirmation that Norton is working to add this functionality to Kindles?

Kudos0

Re: Time supervsion

Hi Jes

No, NF premier does not work in harmony with the Kindle Fire account supervision tools.  In fact, it is a case of either use the Kindle Fire account supervision tools or use NF Premier, given that not all the critical/useful NF Premier tools (like time supervision of apps) work on Kindle fire, I have uninstalled it and I now use the Kindle OS to manage the child's time on the device and access to content.  I use OpenDNS.org (free service for home use) to manage my connection to the Internet.

It is a pity because I thought when I carefully read the literature that NF Premier supported Kindle Fire and iOS tablets but it does not or at least only with a reduced feature set that makes it not worthwhile.

Kudos0

Re: Time supervsion

Hi CHpoiuyt,

Norton Family premier and basic version currently support all the features for Kindle Fire devices except Time Supervision.  If you experience any other features not being monitored for Kindle Fire devices except time limitations, please let us know and we will check into them.

Thanks

Katie

Thanks Katie
Kudos0

Re: Time supervsion

Hi jes,

For the error message "This device is running an older version of Norton Family which does not support time supervision.   Please upgrade to the latest version.",   it has been changed on the parent app but not yet on the portal. We’ll correct this in a future release.

As for time supervision on Kindle Fire devices, we are working hard on adding more new features and enhancing the existing functionalities for the program.  I'm sorry we currently don't have roadmap timeline for this particular feature yet. 

Thanks

Katie

Thanks Katie

This thread is closed from further comment. Please visit the forum to start a new thread.