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Kudos0

Time zone mismatch for time restriction

I am based in the UK. I have set my son's time restriction to 9.30pm (21:30) in the House Rules. However, I have just received a notification email to say "X has reached his 20:30 Curfew. PC was automatically locked". I then had to manually extend the time on that PC. 

I have checked the PC's time settings (auto from internet) and regional settings - UK. 

Is there a known issue between the two? 

Replies

Kudos0

Re: Time zone mismatch for time restriction

Hi Duncs_2000,

Besides the time setup on the PC, please also check the time zone in Norton Family website below to see if t’s setup correctly

1)     Go to your web browser and type in https://family.norton.com

2)     Click  “Sign-In” link and enter your email address and password

3)     After you’ve signed in, click on Parents Tab then click on the settings icon (top-right) of the parent tile.

4)    Select Time Zone you prefer and Save it.

Thanks

Katie

Thanks Katie
Kudos0

Re: Time zone mismatch for time restriction

Hi Duncs_2000,

Can you please send me your Norton Family account email address by private message via the forum by clicking Inbox at upper right hand corner?

Can you please also let us know if you use mobile browser on Android or iOS phone (not the Norton Family Android App) to update the time policy settings (house rules)”?

Thanks

Katie

Thanks Katie

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