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Kudos0

Timeout can be bypassed

I thought you may want to know that when the timeout occurs, the child can still log in again.  The timeout will continue to log the child off, but in the meantime, the child has access until the 60 - second countdown screen comes on.  Granted it is only a minute or so, but the more savy kid may just continue to sign in and work until they are signed off, over and over.

Replies

Kudos0

Re: Timeout can be bypassed


shannon8 wrote:
I thought you may want to know that when the timeout occurs, the child can still log in again.  The timeout will continue to log the child off, but in the meantime, the child has access until the 60 - second countdown screen comes on.  Granted it is only a minute or so, but the more savy kid may just continue to sign in and work until they are signed off, over and over.

I think that is exactly what my son is doing...it doesn't seem to actually log him out either because his programs don't close.  He logs back in and continues what he was doing.  He has a 2 hour limit on shool days yet the records show on one day he was on for almost 6 hours.

Kudos0

Re: Timeout can be bypassed

Hi, got exactly the same problem with my kids. My innocent younger teens haven't yet wised up to the fact that they can re-log in, but my older son has been signing in and out all day. At one stage I was tracking his time from my computer, and noticed that not everytime that he went back online, and was 'warned',  was recorded. When I refreshed, it kept updating the time he was warned, but not notifying me as a new event. He tried to point out that he was only warned 5 times throughout the day, but as I had been watching the time so closely, I knew he infringed a lot more than that!

Otherwise, an awesome product! I have been trying several over the past few months, and already I think this is leaps and bounds ahead!

Kudos0

Re: Timeout can be bypassed

This behavior is by design. There should be notifications to the parent that this event has happened when you log into OnlineFamily.Norton.com.

The fact that the screen is only "locked" and they are not logged out is to prevent them from losing their data. Imagine how mad you child would be after working on a long Word document and even though being warned they ignored and were logged off losing all their work. Instead by "locking" we don't close those applications and the data will be preserved.

Also a child that has 2 hours of time that is locked out and continues to log in for 6 hours doesn't seem right to me. Are you certain that you are not just looking at the last time a log event was sent?

Kudos0

Re: Timeout can be bypassed

Hey Rosalyn

Thanks for your post and your praise for the product. Can you tell me times that your son got the 5 warnings?

Kudos0

Re: Timeout can be bypassed


Matt_Boucher wrote:

Also a child that has 2 hours of time that is locked out and continues to log in for 6 hours doesn't seem right to me. Are you certain that you are not just looking at the last time a log event was sent?


Here is what i am seeing.

 

[edit: image resized for better page formatting.]Message Edited by Mel_V on 05-04-2009 11:12 PM
Kudos0

Re: Timeout can be bypassed

Hi there,

 

Thanks for the speedy response to my question! Not used to such good customer service

 

Please find attached screenshot of the infringements. As you can see it is the same as grimm1. I was monitoring what the system would do, whist my son was online, with regards to the time cut off. I would refresh the screen and would, for example, see he was blocked at 10.49am. I would refresh a few mins later, and it would change that time to 10.54am, and continuing like that. It was not logging each individual infringement as separate events, hence his denial he was online constantly. However, I do know that despite reaching that point of being blocked, he was able to access the internet freely for the rest of the day. He thought it was Christmas when I told him he had free range to stay online as long as the Norton’s would allow him, whilst I tested it!

 

I agree with what Matt was saying, heaven knows teenagers don’t need any further reasons to sulk and get emotional. However, I think they do need to learn a bit of personal responsibility, and if they have been warned 15 mins prior to cut off, and perhaps again 2 mins before, they must accept the consequences. Perhaps, instead of the computer physically logging them off, a warning screen could appear, similar to the one you get when you go onto a ‘banned’ site, saying that their time is up, and they will be unable to access it?

 

Thanks again, and have an awesome day!

 

[edit: resized image for better page formatting.]

Message Edited by Mel_V on 05-05-2009 09:39 AM
Kudos0

Re: Timeout can be bypassed

Norton Safety Minder has several warnings displayed to the user prior to the enforcement of time restrictions. There are two warnings: one at the 15 min mark, and one at the 1 minute mark.

Also, if a child is continuing to ignore the time warnings, the idea is that the parents will discuss this with their children. A parent with multiple log events of a child's behavior should be an indicator that the child is not honoring the house rules and should be parented accordingly.

Message Edited by andrew_d on 05-05-2009 05:25 PM
Andrew D. Software Quality Assurance Engineer Symantec Corp.
Kudos0

Re: Timeout can be bypassed

Product Suggestion:

There should be an option for parents to prevent logging in again.  The idea of Online Family being used to promote discussion is a good one, but have you ever tried to reason with a teenager?  It doesn't always end up with agreement.

The same would be true of the other features (Blocking Web Sites, primarily).

I have a feeling that to be truly useful, this product needs to be combined with others that allow this capability.  I may try this.  For example, Vista Parental Controls allows blocking during specific times (but not based on cummulated time).  Ditto specific web sites.

But it would be nice if this could all be done with one product.  Online Family alerts the parent to a situation and then lets them take any appropriate action, including a complete blocking.

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