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Kudos0

Today 2012.12.26, I could login to Norton Family from Norton Internet Security at last.

I just could login to Norton Family through Norton Internet Security without Internal Error.

Symantec, please keep or increase this feature. thanks in advance.

Replies

Kudos0

Re: Today 2012.12.26, I could login to Norton Family from Norton Internet Security at last.

I just could login to Norton Family through Norton Internet Security without Internal Error.

Symantec, please keep or increase this feature. thanks in advance.

Kudos0

Re: Today 2012.12.26, I could login to Norton Family from Norton Internet Security at last.

Update:

Today, I could not login  to Norton Family from Norton Internet Security without "Internal Server Errror".

Before yesterday from November update, I never could login to Norton Family from Norton Internet Security without "Internal Server Errror".

Yesterday, I posted this message after 3 times success to login without "Internal Server Errror".

But,

It seems that yesterday was just lucky day.

Symantec should increase stability of server hundred times or more.

- Current success rate is under 1 percent.

Kudos0

Re: Today 2012.12.26, I could login to Norton Family from Norton Internet Security at last.

Hi aa-aa,

Receiving the error when trying to log onto NF via Norton 360 is a known issue and the team is currently working on this.

Please log onto your Norton Family account from NF website at https://onlinefamily.norton.com/familysafety/loginStart.fs for now.

Thanks,

Katie

Thanks Katie

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