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Kudos79 Stats

Tonight's update crashing IE11

ADMIN UPDATE:

32-bit versions of Internet Explorer were crashing after Intrusion Prevention System (IPS) 20150220.001 definition package was applied to their Norton Products. We have released a fix for this issue through our LiveUpdate servers. See the Security Response Blog Article for more information.


Running NIS on Windows 7 Pro 64-bit with IE11 (latest updated). Sometime this evening, IE11 started crashing. In fact, it crashed an already-open browsing session, and now trying to start it up just instantly causes a "Internet Explorer Has Stopped Working" error.

Tried resetting IE11 settings to default. No change. Tried running IE11 in no-addons mode. No change. The error is shown as the following:

Source
Internet Explorer

Summary
Stopped working

Date
‎20/‎02/‎2015 11:09 PM

Status
Report sent

Description
Faulting Application Path:    C:\Program Files (x86)\Internet Explorer\iexplore.exe

Problem signature
Problem Event Name:    BEX
Application Name:    IEXPLORE.EXE
Application Version:    11.0.9600.17631
Application Timestamp:    54b31a70
Fault Module Name:    IPSEng32.dll
Fault Module Version:    14.2.1.9
Fault Module Timestamp:    54c8223b
Exception Offset:    000c61e2
Exception Code:    c0000417
Exception Data:    00000000
OS Version:    6.1.7601.2.1.0.256.48
Locale ID:    4105
Additional Information 1:    4f07
Additional Information 2:    4f072c04aa91eb87d88d7dd565652530
Additional Information 3:    a15b
Additional Information 4:    a15b24e56acca2f6a7c59c85b7f20aea

Extra information about the problem
Bucket ID:    204937294

Now, IPSEng32.dll is a Norton file. So I uninstalled NIS. Bingo - IE11 started working like normal. Re-downloaded and re-installed NIS. At the outset (said last updated 20 hours ago) IE11 worked fine. Then it auto-updated and applied a patch... and instantly IE11 stopped working again. Ergo, something Norton did is breaking my IE11. Doesn't seem to have affected another computer I have running IE10.

Any ideas?

EDIT: The other IE10 PC had been asleep and hadn't updated NIS yet. It is also now crashing in exactly the same manner as this one... and since that PC is almost entirely unrelated to this one in terms of software being used, this is going to be a bigger problem than just me.

Replies

Kudos0

Re: Tonight's update crashing IE11

Still having issues. Very disappointing that such a large company does not test their code and most likely wont get fixed until Monday.

Log Name:      Application
Source:        Application Error
Date:          2/21/2015 12:13:15 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Terry-E6430
Description:
Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17631, time stamp: 0x54b31a70
Faulting module name: IPSEng32.dll, version: 14.2.1.9, time stamp: 0x54c8223b
Exception code: 0xc0000417
Fault offset: 0x000c61e2
Faulting process id: 0x291c
Faulting application start time: 0x01d04dae3e225275
Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Faulting module path: C:\Program Files (x86)\Norton Security Suite\NortonData\21.1.0.18\Definitions\IPSDefs\20150220.001\IPSEng32.dll
Report Id: 7bd79faf-b9a1-11e4-b8dd-e36bec31ed55
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-02-21T08:13:15.000000000Z" />
    <EventRecordID>172146</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Terry-E6430</Computer>
    <Security />
  </System>
  <EventData>
    <Data>IEXPLORE.EXE</Data>
    <Data>11.0.9600.17631</Data>
    <Data>54b31a70</Data>
    <Data>IPSEng32.dll</Data>
    <Data>14.2.1.9</Data>
    <Data>54c8223b</Data>
    <Data>c0000417</Data>
    <Data>000c61e2</Data>
    <Data>291c</Data>
    <Data>01d04dae3e225275</Data>
    <Data>C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE</Data>
    <Data>C:\Program Files (x86)\Norton Security Suite\NortonData\21.1.0.18\Definitions\IPSDefs\20150220.001\IPSEng32.dll</Data>
    <Data>7bd79faf-b9a1-11e4-b8dd-e36bec31ed55</Data>
  </EventData>
</Event>

Kudos0

Re: Tonight's update crashing IE11

Same problem just started tonight, why are we paying for a product that screws up our computers when there freeware out there that works fine? Step up your game Symantec 

Kudos0

Re: Tonight's update crashing IE11

Just as a FYI, enabling enhanced protection mode actually forces you to use IE 64-bit (instead of 32-bit) which disables Norton completely. I believe this is also why IE for Metro is working - it uses enhanced protection mode by default. Which, for right now, is clearly a good idea... but might not be a good long-term solution, since it can cause issues with many plug-ins.

Kudos0

Re: Tonight's update crashing IE11

I had the same problem with ie10. (running W7 pro sp1) Got windows update to work and updated to ie11. So far, so good. NIS version 21.6.0.32 has run at least 1 maybe 2 automatic updates with no problems. But I know that as soon as I post this, something will go wrong.

Kudos0

Re: Tonight's update crashing IE11

From SiggiUA, thank you so much - this works!!!!!

Re: Tonight's update crashing IE11

Posted: 21-Feb-2015 | 2:13AM • Permalink

The same here for three computers.

This fixed it for me:

Go to Control Panel, Internet Options
On the Advance tab, under group security enable these two Options
"Enable 64 bit processes for enhanced protected mode"
and
"Enable enhanced protected mode"

Although I only checked the first box for 64-Bit.

Kudos1 Stats

Re: Tonight's update crashing IE11

NASDAQ Symantec Corporation Stock Quote & Summary Data as of Friday 2/20

$25.685

Reports of it rapidly falling.....  

Kudos1 Stats

Re: Tonight's update crashing IE11

Ha ha ha...those must be the settings Symantec QA used for testing?

(if they tested....?)

Kudos0

Re: Tonight's update crashing IE11

I'll probably go back and check both boxes but just checking the 64-Bit box fixed it for me...

Kudos0

Re: Tonight's update crashing IE11

Norton Antivirus ver 21.6.0.32, Internet Explorer 8, Windows 7 64 bit - same problem

 Problem Event Name:    BEX
  Application Name:    iexplore.exe
  Application Version:    8.0.7601.18715
  Application Timestamp:    54b3297e
  Fault Module Name:    IPSEng32.dll
  Fault Module Version:    14.2.1.9
  Fault Module Timestamp:    54c8223b
  Exception Offset:    000c61e2
  Exception Code:    c0000417
  Exception Data:    00000000
  OS Version:    6.1.7601.2.1.0.256.48
  Locale ID:    1033
  Additional Information 1:    5d6e
  Additional Information 2:    5d6ef9135253aecf38a5211f52813d05
  Additional Information 3:    0d78
  Additional Information 4:    0d78b5f7b5aa516f13d946df3667918d


Tried system restore and fine until Norton  liveupdate ran, back to same issue.  Reversed restore and worked until Norton liveupdate ran again.  This is definitely a problem with the latest update.  Firefox works fine but can no longer use Internet Explorer.

Kudos0

Re: Tonight's update crashing IE11

This problem occurred simultaneously on two of my systems running Norton 360 about 3 hrs. ago. Both are running Windows 7 Professional and IE 11. 

Tried resetting IE, and then re-installing it to no avail. Removed all add-ins, etc. No joy. Using Chrome at the moment with no problem.

Kudos1 Stats

Re: Tonight's update crashing IE11

Worked for a minute, but not until I enabled 64-bit processing as well.  Now it's not working.

Kudos1 Stats

Re: Tonight's update crashing IE11

Enable enhanced mode worked at first for me but now getting the error again.

UPDATE: checked enable 64 bit processes seems to work best.  However, I am getting messages about addons being disabled.  Definitely need to uncheck these after the fix is pushed.

Kudos0

Re: Tonight's update crashing IE11

About 4 hours ago, i was doing some google searching on one of my laptops, then left my desk for half hour. After i came back, i saw a window popped up "Internet Explorer has stopped working", the Fault Module Name is IPSEng32.dll version 14.2.1.9. I clicked "Close the program" and this window kept popping up until I closed the Internet Explorer.  i then logged in to another laptop and googled any issue about this problem. It was fine and i left that Internet Explorer page stay opening and i came back to try to "fix" the problem on the first laptop. 10 minutes later, i found the second laptop also had a window popped up saying "Internet Explorer has stopped working", exact the same problem as the first one. i tried to do whatever internet provided info but no help.

Both laptops: 64 bit / Windows 7/ Norton 360 / IE 11.  Fortunately i had Google Chrome installed on both laptops.  Now i am using google chrome as my browser until Internet Explorer start working again.

Kudos1 Stats

Re: Tonight's update crashing IE11

chipster's fix worked for me. Thanks. Smarter than an entire corporation.

Kudos0

Re: Tonight's update crashing IE11

I believe it is definitely a Norton issue.  Laptop is running different security program and IE is working normally.  I uninstalled Norton on my main machine and IE started working again.  I then re-installed Norton and IE continued to work until Norton updated.

Kudos0

Re: Tonight's update crashing IE11

likjsadoi8fujhawoifjsadlifj  How do I delete my post from here?  Another stupid Symantec "feature"?

Kudos1 Stats

Re: Tonight's update crashing IE11

How bad must their QA be to miss a bug where you run Internet Explorer and it crashes?

Somebody has to use the worst anti-virus software in the world- and it's YOU!

Kudos0

Re: Tonight's update crashing IE11

I did windows update and a flash update then didn't reboot.. I was on IE for about 6 hours and then it gave me this following error:

Problem signature: Problem Event Name: BEX Application Name: IEXPLORE.EXE Application Version: 11.0.9600.17631 Application Timestamp: 54b31a70 Fault Module Name: IPSEng32.dll Fault Module Version: 14.2.1.9 Fault Module Timestamp: 54c8223b Exception Offset: 000c61e2 Exception Code: c0000417 Exception Data: 00000000 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Information 1: 5d6e Additional Information 2: 5d6ef9135253aecf38a5211f52813d05 Additional Information 3: 0d78 Additional Information 4: 0d78b5f7b5aa516f13d946df3667918d

I use Norton's Security Suite. I can use chrome and firefox with no issues but when i try to open IE it immediately stops working. If this is a norton's Issue which it sounds like.. I hope they fix it with another update..

Kudos0

Re: Tonight's update crashing IE11

I'm having the same problem here and the enhanced protected mode fix is allowing me to open IE again but it still crashes on a site like Bing due to the same DLL.

Kudos0

Re: Tonight's update crashing IE11

hello I'm from Australia we have 2 PC we use prepaid wireless a modem for each PC about lunch time today my time Norton did update each PC since then internet explorer stuck on stopped working only thing seems work is either uninstall Norton or use Firefox or Google chrome any word from Norton when they have this fixed

Kudos0

Re: Tonight's update crashing IE11

jtwulf:

hello I'm from Australia we have 2 PC we use prepaid wireless a modem for each PC about lunch time today my time Norton did update each PC since then internet explorer stuck on stopped working only thing seems work is either uninstall Norton or use Firefox or Google chrome any word from Norton when they have this fixed

G'day,

No ETA but they are on to it.

https://community.norton.com/en/comment/6225821#comment-6225821

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Tonight's update crashing IE11

Thankfully, I am unaware of Symantec/Norton reaching McAfee levels of Epic Failure: McAfee has quarantined the boot drive contents of thousands of desktops and servers of government agencies, requiring developer intervention to recover from, on top of frequently missing critical malware components that happily ran along side or injected into McAfee processes.  This isn't to say that Symantec/Norton hasn't had its fair share of issues.  But my confidence in McAfee products isn't always rock solid.

Kudos0

Re: Tonight's update crashing IE11

Same problem. Please fix this stupid problem faster! 

Kudos0

Re: Tonight's update crashing IE11

Same situation here.  At about eleven o'clock, after a Norton live update, Internet Explorer 10 began giving me error messages too.  From what one could gather from the Windows Application Error Log, it seems Symantec's IPSEng32.dll is causing the fault.  That .dll on my system seems to have been created at 23:03, or about the same time as the trouble started, just after the live update.

So if we wait a little, maybe Symantec will soon have another live update that fixes the problem?  At least this information might save many of us the headache of installing and uninstalling Internet Explorer or Norton Internet Security without result.

Kudos3 Stats

Re: Tonight's update crashing IE11

I have to say, the way Symantec presents these forums to the non-logged-in masses is practically criminal. If you just browse to this forum without logging in, it shows this ancient cache of this thread with 0 replies. 0 Kudos. 0 Me Toos. 8 users online.

Clearly, there's no problem.

Then only AFTER you've logged in, do you see 269 replies. 39 Kudos. 86 Me Toos. 100 users online.

WTF?

Kudos1 Stats

Re: Tonight's update crashing IE11

Same problem here.  IE crashes and uninstalled Norton and problem is solved. Thank you Norton a-holes.

Kudos0

Re: Tonight's update crashing IE11

Wish I had found this when it first crashed....right in the middle of doing something. Tried many "fixes" and uninstalled many programs. Oh well. 

I am not as computer savvy as many here....same .dll as everyone else....

thank goodness for my iPad/iPhone. Grrrrr 

Will Norton rectify this?  I like the magical computer fairies that make my computer work when I wake up and I have to do nothing more then turn it on.....

Kudos0

Re: Tonight's update crashing IE11

Odd, but I enabled Enhanced protection mode, along with 64-bit processing, moved the error message to another screen and IE seems perfectly usable (except from a few features (results may vary).    The error box keeps popping up if you close it, but if you move it out of your view (to another screen, in my case), it's usable.

Kudos0

Re: Tonight's update crashing IE11

Same here...

2 PCs with Windows 7 and ob both chrashed the IE since the last Norton Update.

Kudos0

Re: Tonight's update crashing IE11

I'm have the same issue. Please fix this.

Kudos0

Re: Tonight's update crashing IE11

they should also send everyone an email stating when this problem has been fixed

Kudos0

Re: Tonight's update crashing IE11

Same issue for me, worked fine less than 12 hours ago.

Booted and left it at the log-in screen for a while, once logged in I get the same error with IE11.

Win7 Home Premium x64 and IE11, luckily I had Chrome installed as well.

Kudos1 Stats

Re: Tonight's update crashing IE11

Can't they simply send out an update that removes the installed update while working on a more permanent solution?

Kudos0

Re: Tonight's update crashing IE11

im having the same problem -- was in the middle of a game  and my system blue screened BOD at 1211am rebooted to see that IE11 was not working due to IPSEng32.dll. Same goes for my laptop. SOMEONE OVER AT NORTON IS GONA LOSE THERE JOB!

Kudos0

Re: Tonight's update crashing IE11

Obviously a Symantec issue :S
Running Win7 Home 32-bit, NIS.  Problem started earlier tonight with IE (Firefox and Chrome are fine).  I uninstalled/reinstalled using the Norton tool, which stopped the issue ... the problem just came back 5-6 hours later.  SYMANTEC, PLEASE FIX !!

Kudos0

Re: Tonight's update crashing IE11

Juri Quintyn:

Can't they simply send out an update that removes the installed update while working on a more permanent solution?

Indeed. I can't fathom why this hasn't happened over the past 4+ hours. Instead, they keep pushing it out to more and more computers.

Kudos1 Stats

Re: Tonight's update crashing IE11

For some reason IE works on safe mode, so if you're looking to download chrome or firefox, do it in safe. 

What a pain. XP

Kudos0

Re: Tonight's update crashing IE11

http://answers.microsoft.com/en-us/ie/forum/ie11-iewindows8_1/internet-e...

I came here from this forum Thanks for your temporary fix!

Kudos0

Re: Tonight's update crashing IE11

I did call to support and this is what they said:

***

Arto, our Research Team is working on fix to release the patch at the earliest. I suggest to wait to 24 hours. Again, I apologize that you experienced this difficulty, and wish to thank you for your patience and business.

***

Arto

Kudos0

Re: Tonight's update crashing IE11

Having the same issue. Uninstalling or enabling enhanced protection mode allow Internet Explorer to start. Neither solution is ideal for me but gets it working.

Kudos0

Re: Tonight's update crashing IE11

Hello

i have exactly the same probleme with Symantec Endpoint Protection and IE 10 and IE11 too

a system restore solve but after updates recrashed ....

if solution fined, please feedback

hello from France

Kudos0

Re: Tonight's update crashing IE11

The same problem. Norton tech support tell me that problem would be solved in 24 ours or quicker.

Kudos0

Re: Tonight's update crashing IE11

Happened to me too 4 hours ago.  IE11 just suddenly start crashing.  Been uninstalling and reinstalling IE11.  Even IE8 crashes.  Chrome works.

Glad I saw this forum.  It was driving me nuts.

Kudos0

Re: Tonight's update crashing IE11

Looks like i have the same Problem, Windows 7. IE 11 and NIS, (same event log messages as others have reported that appear as you get the pop up failure box when trying to start IE) A thought does spring to mind - if this is a problem with the signature update are we still protected in other browsers?

Kudos0

Re: Tonight's update crashing IE11

Just a heads up - this is also occurring in the Symantec Endpoint Protection (SEP) 12.1 product.  I had to roll the virus defs back to the 2/19/2015 date.  The issue went away and now I need to start troubleshooting.

Kudos0

Re: Tonight's update crashing IE11

I'm having the same issue on windows 8.1 IE 11, 64bit.  Thanks Norton!

Kudos0

Re: Tonight's update crashing IE11

Yeah, I'm having the exact same problem as everyone else here. Like everyone else, I figured out that it was definitely caused by the Norton update. Hopefully the issue can be resolved soon.

I'm just glad that Chrome still works.

Kudos0

Re: Tonight's update crashing IE11

Thank god this wasn't just me. I am also having the same problem with Internet Explorer 11 and Windows 7 64-bit. Happened suddenly when Live Update installed updates. I am currently using firefox, which isn't affected, fortunately.

Kudos0

Re: Tonight's update crashing IE11

I have the same problem with 7 machines(5 running Win7 and 2 with Win XP) ... All running Norton AntiVirus. 

Computers running with McAfee didn't have this problem.

Hope they have a fix soon.  Its the start of the week here in Saudi Arabia, and users are all busy.

Thanks!

Kudos0

Re: Tonight's update crashing IE11

Same Issue!

Description
Faulting Application Path:    C:\Program Files (x86)\Internet Explorer\iexplore.exe

Problem signature
Problem Event Name:    BEX
Application Name:    IEXPLORE.EXE
Application Version:    10.0.9200.17054
Application Timestamp:    53d0b9f0
Fault Module Name:    IPSEng32.dll
Fault Module Version:    14.2.1.9
Fault Module Timestamp:    54c8223b
Exception Offset:    000c61e2
Exception Code:    c0000417
Exception Data:    00000000
OS Version:    6.1.7601.2.1.0.256.1
Locale ID:    1033
Additional Information 1:    5d6e
Additional Information 2:    5d6ef9135253aecf38a5211f52813d05
Additional Information 3:    0d78
Additional Information 4:    0d78b5f7b5aa516f13d946df3667918d

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