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Kudos79 Stats

Tonight's update crashing IE11

ADMIN UPDATE:

32-bit versions of Internet Explorer were crashing after Intrusion Prevention System (IPS) 20150220.001 definition package was applied to their Norton Products. We have released a fix for this issue through our LiveUpdate servers. See the Security Response Blog Article for more information.


Running NIS on Windows 7 Pro 64-bit with IE11 (latest updated). Sometime this evening, IE11 started crashing. In fact, it crashed an already-open browsing session, and now trying to start it up just instantly causes a "Internet Explorer Has Stopped Working" error.

Tried resetting IE11 settings to default. No change. Tried running IE11 in no-addons mode. No change. The error is shown as the following:

Source
Internet Explorer

Summary
Stopped working

Date
‎20/‎02/‎2015 11:09 PM

Status
Report sent

Description
Faulting Application Path:    C:\Program Files (x86)\Internet Explorer\iexplore.exe

Problem signature
Problem Event Name:    BEX
Application Name:    IEXPLORE.EXE
Application Version:    11.0.9600.17631
Application Timestamp:    54b31a70
Fault Module Name:    IPSEng32.dll
Fault Module Version:    14.2.1.9
Fault Module Timestamp:    54c8223b
Exception Offset:    000c61e2
Exception Code:    c0000417
Exception Data:    00000000
OS Version:    6.1.7601.2.1.0.256.48
Locale ID:    4105
Additional Information 1:    4f07
Additional Information 2:    4f072c04aa91eb87d88d7dd565652530
Additional Information 3:    a15b
Additional Information 4:    a15b24e56acca2f6a7c59c85b7f20aea

Extra information about the problem
Bucket ID:    204937294

Now, IPSEng32.dll is a Norton file. So I uninstalled NIS. Bingo - IE11 started working like normal. Re-downloaded and re-installed NIS. At the outset (said last updated 20 hours ago) IE11 worked fine. Then it auto-updated and applied a patch... and instantly IE11 stopped working again. Ergo, something Norton did is breaking my IE11. Doesn't seem to have affected another computer I have running IE10.

Any ideas?

EDIT: The other IE10 PC had been asleep and hadn't updated NIS yet. It is also now crashing in exactly the same manner as this one... and since that PC is almost entirely unrelated to this one in terms of software being used, this is going to be a bigger problem than just me.

Replies

Kudos0

Re: Tonight's update crashing IE11

Working again now.  Hope Symantec have learned from this!

Kudos1 Stats

Re: Tonight's update crashing IE11

Same Problem in Windows 8.1 Professional and Windows Server 2012 R2 with IE up to date.

Problem no longer exists after an update at 12:00 PM GMT 21-02-2015.

Kudos0

Re: Tonight's update crashing IE11

Now working.

But, 15 hours was Same problem on 3 computers

Kudos0

Re: Tonight's update crashing IE11

It's been fixed via update.  Start reading, people.

Kudos0

Re: Tonight's update crashing IE11

Guys and Gals, just run Live Update, this should solve the problem.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Tonight's update crashing IE11

IE re Working after manual update.

Thanks.

Kudos0

Re: Tonight's update crashing IE11

Luckily i had been goin through the posts. already removed and reinstalling norton on 4 pc's.. but thanks to your reply, tried it on one pc, which i had'nt removed the norton from.. checked for update.. got now update.. and KUDOS.. IE is up and running now. thanks 

Kudos1 Stats

Re: Tonight's update crashing IE11

just ran live update again and Internet Explorer is now all fine and working again.

Windows 7 - Internet Explorer 11 - NIS

Shep1

Kudos0

Re: Tonight's update crashing IE11

Gave up waiting on the other system, ran Live Update, and it worked without issue... and now IE's back to working.

I'd love to mark one of these "Run Live Update" posts as a solution, but I don't see any links for me to do that, and the ones I get by email don't actually work.

Kudos0

Re: Tonight's update crashing IE11

Update Corrected this problem. Norton appears to have corrected it. Updated at 11:00 AM GMT.

Kudos0

Re: Tonight's update crashing IE11

My LAptop with Windows 8 and IE11 and NIS has the same problem. It has stop working and error popup windows appears and IE stop working.

Kudos0

Re: Tonight's update crashing IE11

New update from Symantec seems to solve the problem. Enforce the update manually if necessary. Great that we have an update but anyway someone should check the quality assurance procedures in Symantec.

Kudos0

Re: Tonight's update crashing IE11

Try re-running Live Update.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Tonight's update crashing IE11

Hooray it's working again Love you long time!!!! Still pretty crappy that Norton could let this out into the wild you guys are supposed to be the elite
Kudos0

Re: Tonight's update crashing IE11

Tried doing a manual live update on a clients computer, but it failed, so I have resolved it by removing Norton and installing AVG come on Symantec get your act together this is disastrous

Kudos0

Re: Tonight's update crashing IE11

Wow!!..... Issue fixed!! ver 20150221.001 {C:\Program Files (x86)\Norton product name\NortonData\22.0.0.110\Definitions\IPSDefs\20150221.001 }

Great work!!

Norton .....

The fastest fix ever!

regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
Kudos0

Re: Tonight's update crashing IE11

LOL

Kudos0

Re: Tonight's update crashing IE11

It is still not working here either should I phone or will they sort it? Only working on ipad
Kudos0

Re: Tonight's update crashing IE11

Running liveupdate manually and the problem will resolve!!!
Kudos0

Re: Tonight's update crashing IE11

Fixed... you just have to make a manual liveupdate

Thxs

Kudos0

Re: Tonight's update crashing IE11

Had to do a manual update, then the bug died.  I still wish Norton would acknowledge the problem.  Trust waning...

Kudos0

Re: Tonight's update crashing IE11

Run Live Update manually.

If, for some reason, the update says it failed... there should be a little link to "Get Support". On my system, that automatically checked an error code and then ran a quick "Repair Installation". After that, running Live Update manually worked.

Kudos0

Re: Tonight's update crashing IE11

How do you do that?
Kudos0

Re: Tonight's update crashing IE11

ALL APPEARS 2B COMING BACK UP !

UNLESS OF COURSE YOU KNOW DIFFERENTLY ?

Be safe out there !
The Silver Surfer.
AK. [ "adde parvum parvo magnus acervus erit". OVID ]

Kudos0

Re: Tonight's update crashing IE11

Elen:
How do you do that?

Right click the Norton icon in the Notification area > Run LiveUpdate. 

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Tonight's update crashing IE11

I just ran Live Update which triggered installation of two updates and IE11 is now functioning normally.

Kudos0

Re: Tonight's update crashing IE11

yep. exactly. this Get Support way & autofix has solved this issue with new folder 20150221.001 created on all 3pcs around me.

c ya then.

p.s. IE11 Enhanced Protected Mode turned off back to default

Kudos0

Re: Tonight's update crashing IE11

All is well, now.

Mel

Kudos1 Stats

Re: Tonight's update crashing IE11

see microsoft thread also a IE advanced tab fix is a temporary solution:

http://answers.microsoft.com/en-us/ie/forum/ie11-windows_7/internet-expl...(link is external)(link is external)

Thanks for reporting to symantec so quickly!

Update: Symantec case # 20698787

screw your non-working word-verification !

File Attachment: 
Kudos0

Re: Tonight's update crashing IE11

I also experienced the same issue. I am running IE11 on Win7 64-bit. It started to happen since the last update of NIS but I noticed that there might be something wrong with update-procedure. As with me, I was not using PC when Norton updated itself. And when I got on PC and opened IE, it constantly kept crashing. Finding my way down to this forum, I opened up the NIS and forced it to update again. Usually when you do so, it just checks for updates but this time, after checking for updates, it began to download updates in a way it was resuming as it downloaded 1-2 Mbs and after it finished installing, IE started working. Maybe you guys can force it to update again. I hope it will help.

Kudos0

Re: Tonight's update crashing IE11

theassyrian:

see microsoft thread also a IE advanced tab fix is a temporary solution:

http://answers.microsoft.com/en-us/ie/forum/ie11-windows_7/internet-expl...(link is external)(link is external)

Thanks for reporting to symantec so quickly!

Update: Symantec case # 20698787

screw your non-working word-verification !

Dude, keep up!  The problem is solved by running Live Update. 

Cheers. 

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Tonight's update crashing IE11

Run Norton live update - it solves the problem.

Kudos0

Re: Tonight's update crashing IE11

Yes, and problem solved here with manual LiveUpdate which had new Norton IPS Definitions.

Kudos0

Re: Tonight's update crashing IE11

Ran Live Update just now and it downloaded 3 updates, one of which was the updated IPS definitions.  IE running all smooth now!

Windows 10 Pro v.1703 64-Bit / IE 11 / Firefox 55.0.3 / NSBU 22.10.1.10 / NU 16.0.2.53 / Veritas System Recovery 16 SP2
Kudos0

Re: Tonight's update crashing IE11

wish Id found this first before doing system restore which is taking forever...........I work from home and have lost valuable time.  what a nightmare.

Kudos0

Re: Tonight's update crashing IE11

norton 360 user,  crashed IE too. 

問題簽章:
  問題事件名稱:    BEX
  應用程式名稱:    IEXPLORE.EXE
  應用程式版本:    11.0.9600.17631
  應用程式時間戳記:    54b31a70
  錯誤模組名稱:    IPSEng32.dll
  錯誤模組版本:    14.2.1.9
  錯誤模組時間戳記:    54c8223b
  例外狀況位移:    000c61e2
  例外狀況代碼:    c0000417
  例外資料:    00000000
  作業系統版本:    6.1.7601.2.1.0.768.3
  地區設定識別碼:    3076
  其他資訊 1:    5d6e
  其他資訊 2:    5d6ef9135253aecf38a5211f52813d05
  其他資訊 3:    0d78
  其他資訊 4:    0d78b5f7b5aa516f13d946df3667918d

Kudos0

Re: Tonight's update crashing IE11

Running live update in Symantec Endpoint Protection produced 3 new definition files this morning at 6AM ET.  That resolved the issue for my environment. 

Kudos0

Re: Tonight's update crashing IE11

I has the same problem this morning with Windows 8.1 Pro and Internet Explorer 11. I fix the problem by running "Update Definitions".

Good Luck. 

Kudos0

Re: Tonight's update crashing IE11

has this been fixed yet? Having the same problem across 4 pc's here :-(

Kudos0

Re: Tonight's update crashing IE11

I got Nortons trial free with a new motherboard a few weeks ago. I swore never to use Nortons again in 2006 after it forced my chip to continually overclock, eventually destroying the chip and taking the motherboard with it. I only found a forum about that problem when it was too late.

Have been using avast for several years without problems. Am uninstalling Nortons and going back to avast. It's free. It works. It doesn't have the problems that Nortons obviously does.

Kudos0

Re: Tonight's update crashing IE11

Just ran the lastest update. All works again.

Kudos0

Re: Tonight's update crashing IE11

Same problem IE11 Norton Antivirus Windows 7 SP1 x64

Kudos0

Re: Tonight's update crashing IE11

6:11 a.m. here in East Coast.  Ran Live Update on Norton 360 this a.m.  Didn't check IE.  Rebooted. 

IE 11 works without problems.  Who was asleep at the wheel? 

Anyone else with continued problems or all ok? 

Kudos0

Re: Tonight's update crashing IE11

Same issue why is the default answer always it wasn't us it was something you did how many paying customers have to repoet a fault before you fix it, been using Norton since DOS 3 days but reconsidering buying again latter this year

Kudos0

Re: Tonight's update crashing IE11

*** A Liveupdate fix has gone up - check for Liveupdates and IE will work again.  ***

Kudos0

Re: Tonight's update crashing IE11

It's now 6:17 AM. I updated Norton, and now IE 11 works again. Finally!

Shame on you SYMC/Norton!

Kudos0

Re: Tonight's update crashing IE11

I just ran Live Update, IE11 is now working fine.

Kudos0

Re: Tonight's update crashing IE11

I am having the same problem, beginning Feb 20.

"Unhandled exception at 0x72E461D0 (IPSEng32.dll) in iexplore.exe: An invalid parameter was passed to a function that considers invalid parameters fatal."

I just did a Live Update of my Norton product. All is well. Internet Explorer works once again.

IPSEng32.dll is a Norton Anti-Virus DLL.

I'm running Windows 8, 64-bit, all updates installed.

Did a Norton Live Update. All is now well. I.E. works, once again.

Kudos2 Stats

Re: Tonight's update crashing IE11

Thank you for confirming. Again, we apologize for the inconvenience caused. Thank you for your patience.

-Gayathri

Gayathri R | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Tonight's update crashing IE11

Norton Team,

Wasted my 4 hours debugging like hell.. All looks good now after the LiveUpdate just ran.

Thanks,

Dennis

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