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Kudos0

Tool bar for firebox 13

I have read all your post on updating the Norton toolbar through the live update, I absolutely love Norton 360 and it is imperative I have the toolbar because I work as a coder and it has all my passwords stored on it so I have done all you suggested and I still cannot access the Norton toolbar so is there anyway you can provide the patch we need to make this toolbar work on firefox 13, for this great security service to all of your committed subscribers just a thought thank you for your attention in this matter, and I meant what I said I would use no other service than Norton 360 just frustrated.

Replies

Kudos2 Stats

Re: Tool bar for firebox 13

This is a situation I have come across before in NIS, N360 and NSS with previous FF upgrades.   Following the exact procedure that follows has produced the desired results of the NTB appearing in FF.  Do not add any addtional steps such as running the Norton Removal Tool, as that will cause you to lose your ID Safe, customised settings and will also remove any other Norton programs you may happen to have installed.

Please do the following in the order I list:


Totally uninstall Firefox

Download a fresh copy of Firefox 13. from here: http://www.mozilla.com/en-US/firefox/new/

Install the fresh copy of firefox.

Download a fresh copy of Norton 360 from here: www.norton.com/n360s_6

Remove Norton 360 using Programs and Features (Add/Remove Programs if you are using XP) - do not run the NRT as you'll want to keep your Identitiy Safe and other settings.


Install the fresh copy of Norton 360. Run LiveUpdate as many times as necessary for it to respond that there are no updates available (rebooting as requested by LiveUpdate).

Once all that is done in the order I am asking for you to do it, please check Firefox 13 and let us know the version number  and also look at "Add-on's" and see if Norton Toolbar 2012.7.3.1 and Norton Vulnerability Protection 10.1.1.
8-4 are listed and shown as enabled.

Do you now have the Norton Toolbar in FF 13?

Please let us know how this goes.

Kudos0

Re: Tool bar for firebox 13

All that worked for me, thanks. 

I followed your steps exactly (I am using Norton Security Suite) and now I have the Norton Toolbar 2012.7.3.1 and the Norton Vulnerability protection 10.1.1.8-4.

I don't suppose that there is an easy way to import my identities from my old XP machine? There are a lot of them.

Thanks again.

Kudos0

Re: Tool bar for firebox 13


capnjs wrote:

All that worked for me, thanks. 

I followed your steps exactly (I am using Norton Security Suite) and now I have the Norton Toolbar 2012.7.3.1 and the Norton Vulnerability protection 10.1.1.8-4.

I don't suppose that there is an easy way to import my identities from my old XP machine? There are a lot of them.

Thanks again.


Hi capbnjs,

Please tell us the status of your "old XP machine". Is it still up and running, did you backup the ID Safe Data on that system?

If so you should be able to restore the data from the .npm back up file on that system.  Copy to flash drive on old system and restore to new system.

Give us some more info and we'll see what can be done.

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