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Kudos1 Stats

Toolbar and Identity Safe faults

Hi all,

Since I have updated to the new Toolbar and Identity Safe in Chrome I am having problems. The Toolbar went missing even though it was enabled in the Extensions, but worst is that Identity Safe doesn't appear on it anymore it's hidden away at the top right corner of Chrome. You  have to sign in everytime you close Chrome and it doesn't now automatically fill out any sign in pages.

What have you lot done, this is so annoying.

Please sort this out.

Replies

Kudos0

Re: Toolbar and Identity Safe faults

Hello BlueStake What version Chrome are you using? Try updating your theme to see if that is part of the issue. Thanks.

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: Toolbar and Identity Safe faults

Hi SoulAsylum

I am on Version 63.0.3239.132 (Official Build) (64-bit), which is the latest version according to Google.

I have uninstalled all Norton extensions and then reinstalled but still the same problems. Any ideas appreciated, Thanks

Kudos0

Re: Toolbar and Identity Safe faults

BueStake Did you give changing your theme a go? If you are using Windows 10 make sure Chrome is set as your default browser as well. Do you see this in your browser? Norton Search bar,  Safe Search button, This Page Is Secure, Shopping Guarantee, VAULT IS OPEN,... and then three dim dots, just below the browser tab? Please post a screenshot if you will so I can compare. Here is how: https://community.norton.com/en/forums/how-post-image-forums-0

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: Toolbar and Identity Safe faults

Here is the screenshot.Which theme change are you talking about? and I'll give it a go.

Thanks again SoulAsylum

Kudos0

Re: Toolbar and Identity Safe faults

From what I see in your screenshot things LOOK normal but truthfully I don't use Chrome due to the constant changes and the issues it causes with Norton. Your build is an older BETA stable channel release from my research thus is more than likely the largest part of issues being cause with extensions in general. Have a look at this article for advice. I believe Chrome closes IDS when the browser is closed due to its built in security. https://support.norton.com/sp/en/us/home/current/solutions/v58055475_EndUserProfile_en_us

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: Toolbar and Identity Safe faults

For the ID Safe to work with the Norton Toolbar, you have to have an older ID Safe extension installed and enabled. You need ver 1.0.5 for this to work. If you only have the newer 5.2.0.19 version you no longer have the Toolbar version, and you will see the logout when you close the browser. This is done as a security measure. There have been many suggestions for more control over the logout time, but no action on that yet.

Things happen. Export/Backup your Norton Password Manager data.

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