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Kudos0

Toolbar Covering Top of Websites

Hello, Forum Members!

I've been running into an issue over the last week or two where the Norton Security Toolbar (2015.2.0.15) is covering up the tops of websites.  It's happening in Chrome (40.0.2214.115 m) and IE 11.  It's happening on three machines (all Windows 7 with latest updates).  It's not happening on EVERY site, but it's happening on a majority of sites (roughly 70%).  If I close the browser and open it again, it will typically fix the issue (although sometimes it takes a couple rounds of that).  When it's really bad, I run in Incognito / InPrivate mode just to keep the toolbar from coming up.  Needless to say, it can be annoying (not seeing the tops of sites, even as you scroll) and can even hurt functionality (for instance, not being able to easily see the search box when looking at Google search results).

Anyone else running into this?  Any suggestions for a fix?  I love having the Vault there, but I don't use "Safe Search" (I have it turned off).  Any thoughts / suggestions are appreciated.

Thanks!

Jason W. Pegg

Replies

Kudos0

Re: Toolbar Covering Top of Websites

Accepted Solution
Kudos1 Stats

Re: Toolbar Covering Top of Websites

FWIW, This is one of the several reasons that I eventually gave up on trying to use Chrome and removed it from all of my systems - but there are other reasons for my doing this as well.

Anyway...

Yes - I used to see this "toolbar overlay/obscurement" problem with several websites.  This issue began shortly after Google's decision to put an end to the toolbar extensibility capability of their Chromium web-browser implementations.

Norton's decision to continue to provide a uniform "across all NTB supported web-browsers" user experience (IE, FF, Chrome) required the Norton programmers to come up with another (different) way of getting the NTB to "appear" in the newer Chrome versions.

So how does one force a toolbar into a product that's intentionally no longer tolerant of such things?  Well, using the background (non-viewable) elements of what basically comprises the NTB brains, they detect the HTML, etc., sourcing being emitted (streamed to your Chrome browser) by the website you are viewing and in addition to that source, inject their own HTML, etc., so as to produce a newly combined webpage replete with the HTML, etc., generated NTB - (hopefully) placed at the rendered Webpage's top and with the remainder of the original webpage placed below it...

A pretty neat idea -  Problem however being that it doesn't always work right.  Sometimes the maintainers of the website may decide to make changes to way their webpage appears or the manner by which it gets rendered (displayed) by your Chrome browser.  When that happens (or for other various reasons), the site may no-longer render properly because the NTB injection "brains" get confused or otherwise simply fail to handle the webpage properly (at least, regarding this injection function), and the negative results of which is what you're presently seeing on the "problem" website.

There are two functions unique to the Chrome NTB implementation that are intended to help you with this "visibility" problem ...

The first is the hide NTB feature - it's the ^ (button of sorts) near the left-most end of the Chrome NTB.  It will hide the NTB and hopefully (sometimes a webpage refresh is necessary) will let you see the original webpage "un-obscured".

The second "assist" is the NTB integrated reporting tool which can be used to report such websites as being problematic - and if used - and if you're lucky, eventually the Norton team will push out a Liveupdate that addresses the website in question.

Kind regards,
John

Kudos0

Re: Toolbar Covering Top of Websites

Thank you, John!  VERY helpful reply.  I wondered if the Symantec folks were using a "TamperMonkey" type of approach to the toolbar.  That certainly explains why it's intermittent, even on the same sites.  And like I said, I see it in IE as well.

In the interest of being complete, I thought I'd post a picture of my experience as well (although it sounds like there's little I can do given the nature of the implementation).  And since I already know how to post images in the forums, I can only assume that bjm's rather terse response is actually a request to see a picture.  So as you can see below, I did a search for "how to be courteous" in Chrome and the top is getting cut off.  I get this in IE sometimes as well.

I get this about 30% of the time in the first page of search results in Google, and about 70% of the time when I click into the second and third pages of search results.

John - do you know of a site where I can provide feedback on sites that don't work?  Or just do it through the toolbar?  (I use the toolbar for feedback on sites that don't fill in my username/password correctly, but haven't used it for general toolbar issues.)

Thanks again!

Jason...

Kudos3 Stats

Re: Toolbar Covering Top of Websites

See that little ^ on the left hand side of the Norton Toolbar?  Click that and the toolbar should disappear from that site.  Clicking the Norton icon on the right hand side of Chrome will bring it back.

Cheers.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Toolbar Covering Top of Websites

Thanks, everyone.  I've avoided the ^ in the past because I could never seem to get the toolbar back in Chrome.    I'll start using that when I run into problems and hope for a future fix.  Thanks!

Jason...

Kudos1 Stats

Re: Toolbar Covering Top of Websites

Hi Jason,

John - do you know of a site where I can provide feedback on sites that don't work?  Or just do it through the toolbar?  (I use the toolbar for feedback on sites that don't fill in my username/password correctly, but haven't used it for general toolbar issues.)

Using the NTB report tool is the best way to go on this - it automatically submits the URL of the problem website along with your accompanying comments and gets them to where they need to go at Norton...

...And like I said, I see it in IE as well...

As for IE, that's very interesting since IE (at least for now) does still support 3rd party toolbars and also understands "space occupation reservations" for them...  As a test you might consider trying unlocking your IE toolbars, and moving the NTB positionally so that it then shares horizontal space with another toolbar (preferably one of the built-in IE toolbars) to see if it has any effect on viewing a problem website...

Essentially something like I've done in the following example...

Cheers!
John

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