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Kudos0

toolbar disappeared in firefox 28

At some point following one of the many recent updates my Norton toolbar has disappeared.  I am using Firefox 28.  Please advise.  Thanks. 

Replies

Kudos0

Re: toolbar disappeared in firefox 28

First question we have to ask is have you rebooted?

Check that you have the Norton Toolbar enabled from the View - Toolbars menu
.

Things happen. Export/Backup your Norton Password Manager data.
Accepted Solution
Kudos0

Re: toolbar disappeared in firefox 28

it wasn't even listed in the toolbars menu ... found another posting that suggested checking the "add ons" for "extensions" and sure enough, when I updated last, without telling me I had to reset all of that, it was turned off ... I have "enabled" the toolbar and rebooted and all is well ... thank you for your response ... have a great evening ... kh

Kudos0

Re: toolbar disappeared in firefox 28

Glad to hear you found the solution.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: toolbar disappeared in firefox 28

My Norton Toolbar also disappeared and cannot be found in Firefox's add-ons.

I have Firefox 28 and I have Run Norton Live Update many many times.  It's been over one week now and after rebooting multiple multiple times, I still do not see anything related to Norton in the Firefox list of add-ons/extensions. (last time this happened, I at least saw Norton with an 'enable' button, but nothing this time).

Please help!

Kudos0

Re: toolbar disappeared in firefox 28

I've uninstalled Norton Internet Security, installed Norton Identity Safe (stand-alone version) and am getting incompatiblity issues even after triggering a Live Update - please advise.

I've tried to attach screenshots but your forum software is refusing to accept them! I've tried .png, .jpg, and .pdf - but am getting the message "The file does not have a valid extension for an attachment. txt,log,lue,pdf are the valid extensions."

Firefox says: "Norton Identity Safe Toolbar is incompatible with Firefox 28.0 - Norton Identity Safe Toolbar 2014.6.0.27 (disabled)"

EDIT - XPSP3

Kudos0

Re: toolbar disappeared in firefox 28


drjones wrote:

I've uninstalled Norton Internet Security, installed Norton Identity Safe (stand-alone version) and am getting incompatiblity issues even after triggering a Live Update - please advise.

I've tried to attach screenshots but your forum software is refusing to accept them! I've tried .png, .jpg, and .pdf - but am getting the message "The file does not have a valid extension for an attachment. txt,log,lue,pdf are the valid extensions."

Firefox says: "Norton Identity Safe Toolbar is incompatible with Firefox 28.0 - Norton Identity Safe Toolbar 2014.6.0.27 (disabled)"

EDIT - XPSP3


To post screenshots, you do not use the Attachments feature. Instructions to post screenshots can be found here
http://community.norton.com/t5/Forum-Feedback/Forum-Tip-How-to-post-screenshots-in-the-forum/m-p/254415#U254415

The Stand alone version may not yet have been updated to the Firefox 28 compatibility yet.

Why did you uninstall NIS?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: toolbar disappeared in firefox 28

I don't think Norton Identity Safe is working properly at all. Having done a LiveUpdate on it I now can't get it to open at all. Double clicking on the desktop icon or rying to start it from the start menu achieves nothing.

I think I'll revert to an earlier version of Firefox since I can't see any difference between 28 and 25 as I was using previously - having had similar problems getting Identity Safe to run in Firefox 26.

I uninstalled Norton Internet Security because the cost of a new subscription was prohibitive, Last year I paid £19.99 online at Symantec for renewal - this year it wanted £39.99. I'm no longer convinced people need to pay for virus protection since I've not had one come in for years. I'm now running Avast.

Kudos0

Re: toolbar disappeared in firefox 28

Can anyone recommend an alternative program to Identity Safe with identical functionality but less temperamental?

I've now uninstalled both Firefox 28 and Identity Safe. Then I've reinstalled Firefox 25 and Identity Safe - the latter was from a January download since new downloads repeatedly hang as soon as installation starts.

I now no longer have Identity Safe working with Firefox 25 - as it was previously.

Kudos0

Re: toolbar disappeared in firefox 28

Removed

Kudos0

Re: toolbar disappeared in firefox 28

drjones

Norton Toolbar support now only covers the 3 most current Firefox versions at any time. ie when v28 is current, Norton supports v 26 - 28. When v29 comes out, it will support v27 - 29.

Unfortunately this was forced on us since Mozilla decided to make major version upgrades every 5 or 6 weeks. This leaves little time for Norton or any other security company to check all the new code in FF and develop their own code to be compatible. Then the new code has to be tested against the millions of combinations of hardware and software in the world that the users will have on their machines. Then repeat this every 5 or 6 weeks.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: toolbar disappeared in firefox 28

But it wasn't working when I installed Firefox 28 either. Exactly the same problem!

Why can't anyone point out why it's not working - this has been the case with at least FF26 and FF28.

Refer http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Norton-Toolbar-not-working-with-Firefox-26-0/m-p/1064489/highlight/false#M16286 which was never resolved.

Kudos0

Re: toolbar disappeared in firefox 28

Here are the screenshots I couldn't post earlier - having reloaded Identity Safe and LiveUpdated:

Norton products are reckoned to work with both FF27 and FF28 so it;'s unlikely to be a case of Identity Safe not being updated yet to worrk with FF28.


It seems to me much more likely that Identity Safe isn't properly installing than this being a problem with Firefox. This is certainly the case following the LiveUpdate of Identity Safe whenI couldn't even get the program to open.


Please advise what I have to do to get Identity Safe working properly. I presume there are some redundant files or registry entries preventing it running properly.

Kudos0

Re: toolbar disappeared in firefox 28

I currently see - which version of Firefox should this work with?

If I hit "Check for new updates"  it does an update but then locks up and the program can't be reopened.

It I don't hit it the program appears to be working normally in the other browsers installed (IE8 (XP remember - I've not used it for years) and up-to-date Chrome).

Remember also that I'd already used Norton Removal Tool prior to installing Identity Safe.

Kudos0

Re: toolbar disappeared in firefox 28

Hi drjones,

Just a suggestion - since you have IE 8/Chrome installed, open one of them and then try to update the Stand Alone ID Safe - or is that what you mean by "the program appears to be working normally in the other browsers"?

Only other option I can think of would be to remove ID Safe via Control Panel > Add/Remove programs and then go to the following ink and download and install a fresh copy of the ID Safe Stand Alone.  There is no "repair option" (Get Support/Fix now as in the full NIS/N 360 products), so that is the only option as it seems things are not working correctly in your current install.

https://identitysafe.norton.com/

Kudos0

Re: toolbar disappeared in firefox 28


drjones wrote:

I currently see - which version of Firefox should this work with?

If I hit "Check for new updates"  it does an update but then locks up and the program can't be reopened.

It I don't hit it the program appears to be working normally in the other browsers installed (IE8 (XP remember - I've not used it for years) and up-to-date Chrome).

Remember also that I'd already used Norton Removal Tool prior to installing Identity Safe.


Do you have SP3 for XP?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: toolbar disappeared in firefox 28

XPSP3 as noted in post 6 of this topic. As far as I'm aware XP is fully updated.

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