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Kudos0

Toolbar & Firefox - Entry Point Not Found

I have an issue with Firefox 21 that I've traced to the Norton Toolbar 2013.3.5.1 extension. When opening Firefox, I get an Entry Point Not Found error. If I click 'OK' Firefox opens, and the Toolbar functions normally. However, the error message is annoying and inconvenient. It disappears if I disable the Toolbar extension. If I then re-enable Toolbar, the error message returns. I trace the problem to an interrupted upgrade to Firefox, but reinstalling Firefox fails to fix the issue. In fact, after the Firefox re-install, I get the error message twice before Firefox opens. See attachment for full image of the error message.

So, my question is - how can I sever completely (and then re-establish)  the connection between Toolbar and Firefox? Do I have to do a complete uninstall of Internet Security and then re-install? Or is there a way to deal with the Toolbar-Firefox connection separately?

Thanx.

File Attachment: 

Replies

Kudos0

Re: Toolbar & Firefox - Entry Point Not Found

I have an issue with Firefox 21 that I've traced to the Norton Toolbar 2013.3.5.1 extension. When opening Firefox, I get an Entry Point Not Found error. If I click 'OK' Firefox opens, and the Toolbar functions normally. However, the error message is annoying and inconvenient. It disappears if I disable the Toolbar extension. If I then re-enable Toolbar, the error message returns. I trace the problem to an interrupted upgrade to Firefox, but reinstalling Firefox fails to fix the issue. In fact, after the Firefox re-install, I get the error message twice before Firefox opens. See attachment for full image of the error message.

So, my question is - how can I sever completely (and then re-establish)  the connection between Toolbar and Firefox? Do I have to do a complete uninstall of Internet Security and then re-install? Or is there a way to deal with the Toolbar-Firefox connection separately?

Thanx.

Kudos0

Re: Toolbar & Firefox - Entry Point Not Found

Try clicking on Support - Get Support to run  Autofix to check your installation and fix what it finds.

If that did not help, try the following.

Your image shows an issue with  mozjs.dll.  This sounds like a missing file for Mozilla (Firefox)

Try uninstlling Firefox again.

Reboot your computer.

Run Norton LiveUpdate rebooting as necessary, until no updates are available.

Download and install a fresh copy of Firefox.  https://www.mozilla.org

Test the system again.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Toolbar & Firefox - Entry Point Not Found

Thanks for the response. I'll try following the sequence of steps you suggest, including running Autofix - even though I agree the issue is with Firefox.

In the meantime, here's something to ponder. In the roughly 24 preceding hours, even as I was creating my initial post, the error message stopped appearing. The only thing I had done differently prior to that period was to disable all plugins and extensions in Firefox - one by one until they were all disabled. It was when I disabled Norton Toolbar that the error message ceased. And it remained missing in action as I re-enabled all extensions and plugins, including Norton Toolbar.

But then, this am, the error message reared it's annoying head. The only thing that happened overnight was the automatic running of Norton LiveUpdate, which installed an updated version of Norton Toolbar (2010.4.0.10). Hmmm...

I'll still go ahead with your suggested sequence.

Thanks

Kudos0

Re: Toolbar & Firefox - Entry Point Not Found

Sad to say, the error message persists after completing all of these recommended steps - Autofix; Uninstall; Live Update; Re-Install.

I understand the issue is in mozjs.dll. However, it must be an entry in that library that's associated with Toolbar. And my question is whether there's anything from the Toolbar side of things that can be done to purge that entry. I hate to think of uninstalling Norton Internet Security, but am not sure that would purge mozjs.dll.

Kudos0

Re: Toolbar & Firefox - Entry Point Not Found

A reinstall of NIS can be achieved fairly easily and quickly using the Norton Removal and Reinstall Tool.

If you use Identity Safe, be sure to back up your data, just in case.

Download and run the NRNR tool from   www.norton.com/nrnr

Run LiveUpdate, rebooting as necessary, until no updates are available.

Now see if things have been fixed.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Toolbar & Firefox - Entry Point Not Found

Start Firefox in Troubleshoot Firefox issues using safe modeto check if one of your add-ons is causing your problem . You can switch to the DEFAULT theme: Tools > Add-ons > Themes).

You can also create a new profile to check if your current profile is causing the problems.

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins"

If the new profile works properly then you can transfer some files from the old profile to that new profile.

For more information regarding a similar problem check here http://www.techyv.com/questions/firefoxexe-entry-point-not-found-error.

Kudos0

Re: Toolbar & Firefox - Entry Point Not Found

Thanx. However, I've already been thru all of the Firefox troubleshooting. The specific add-on that causes the problem is Norton Toolbar. Also, the problem originated with a faulty Firefox update - not with Norton. The update was later re-installed, but it didn't cure the issue it created with the Toolbar. A new profile would indeed work, but then one would have to restore all the add-ons one-by-one. I was just looking to see if there was a shortcut that could 'persuade' Firefox first to forget about Norton Toolbar and then to accept a fresh installation of this very useful toolbar. OBTW - the link you provided doesn't exist (anymore?).

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