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Kudos1 Stats

Toolbar-Identity safe disappears

Hi all. Latelly i use Google Chrome , because Firefox DONT support Norton toolbar. But my toolbar keeps disappearing all the time and dont work. The Norton box,up and right) is on. Norton Identity safe is ON. Any solutions?

Replies

Kudos0

Re: Toolbar-Identity safe disappears

Please see if this "Troubleshooting Information for the Norton Toolbar in Google Chrome" by Sunil_GA ADMIN,  is of any help.

Keep us posted.

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: Toolbar-Identity safe disappears

Thank you my friend for the help. I tried all af those things but the problem remains. The toolbar STILL missing. I think its a chrome problem....

Kudos0

Re: Toolbar-Identity safe disappears

As a temporary work around you can try Firefox ESR 38.3 which has the updated security of FF 41 and the Norton Toolbar works.

http://www.mozilla.org/en-US/firefox/organizations/faq/

Jim

Kudos0

Re: Toolbar-Identity safe disappears

Hi nikolaosaek,

Can you please confirm that you also tried Disabling and enabling the Norton toolbar  -  Did you reboot Chrome after disabling the Norton toolbar and before enabling it again?

If even this didn’t help, you could try a fresh install of the toolbar after removing it from Chrome clicking the trash bin next to it in Chrome extensions.

Then please follow the steps in this KB Article "I cannot find the Norton Identity Safe Toolbar on my web browser"

Please let us know if the above helped.

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: Toolbar-Identity safe disappears

We are talking about Chrome, NOT Firefox......

Kudos0

Re: Toolbar-Identity safe disappears

Hello nikolaosaek

Did you read the KB article that Rainbow suggested? It is for all 3 browsers.

I think that PhoneMan suggested the ESR Firefox because you seemed to indicate you are using Chrome now because Firefox isn't supported right now with a Toolbar. He was just offering you an alternate if you would rather stay with Firefox.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Toolbar-Identity safe disappears

None of the above work- Norton Toolbar and Identity Safe won't show in Chrome, although it had been working in the past.

First no Identity Safe in Firefox 41, now now Toolbar or Identity Safe in Chrome- only browser they appear in is IE which I can't stand using-

Kudos0

Re: Toolbar-Identity safe disappears

Hello Ron1

Lets check over the possibilities.

1. Do you have the latest toolbar for Chrome?

2. Are the 2 extensions for the Toolbar enabled?

3.Have you tried signing into Google?

4. Have you tried reinstalling the Toolbar?

6. Have you tried redoing your profile in Chrome?

7. Have you tried reinstalling Chrome?

I don't use Chrome so I am not sure of the order of possibilities that you should do.

Restart after each one.  Use Admin Account. If on Win 10, disable Fast Startup.

You could also try the Norton Remove and Reinstall Tool to get a fresh install of your Norton product. There is a new version of that Tool out  now also.

https://support.norton.com/sp/en/us/home/current/solutions/v60392881_EndUserProfile_en_us

www.norton.com/nrnr

Please come back and let us know how you made out.

 Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Accepted Solution
Kudos0

Re: Toolbar-Identity safe disappears

I finally reinstalled chrome and install it again, did live update in norton and now it works for me. I solved the problem for now but if you have to reinstall all the time... maybe I use another browser. When will update norton for Firefox 41?

Kudos0

Re: Toolbar-Identity safe disappears

Hello

The latest notice says they are very close to being done with phase 1 and then they will push it out. Then they can concentrate on phase 2 of the Toolbar.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.

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