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Kudos0

Transition to Norton Security

I have NIS 2014 installed on one PC and Norton 360 installed on 3 PC's at home.

1) NIS 2014 will expire in November, 2014. How should I proceed with renewal?

   a) NIS 2014 is set for automatic renewal in my Norton Account. Will Norton automatically renew it as a NIS product or refuse to renew it because it is discontinued and replaced by Norton Security; in case Norton refuses to renew NIS, do I have to uninstall NIS 2014 completely and purchase Norton Security and start as a new customer of Norton's, erasing my past record with Norton?

2) Norton 360 on my 3 other computers will expire on May 1st, 2015. If it is true that I can install the same Norton Security I may have to purchase for the first computer of mine above, then  I can use a single product for all the four computers, so what should I do with Norton 360 that will expire in May 2015:

  a) Wait until it expires, turn off automatic renewal, uninstall it and install the same Norton Security that I will purchase for the first computer (with NIS 2014 now), supposing I have to purchase NS in  November 2014, at no additional cost and halfway through the subscription period of NS until November 2015 when one and the same NS is due for renewal on all the computers?

  b) How to proceed otherwise should 2 a) doesn't sound right ?

3) If you ignore above remarks, what practical solutons can be offered other than I thoght of above?

I will be looking forward to, will very much appreciate replies, by Community users and Forum Administrator. I apologize for not directing to Symantec Customer Support because I can hardly get through to the right person  because of automated question and answer sessions talking to a virtual customer support agent.

Best regards to those who can get back to me with advice.

Replies

Kudos0

Re: Transition to Norton Security

A quick reply. You must understand that NS aka Norton Security is not similar to N360. NS doesnt have the backup feature. It is only available with Norton Security with Backup aka NSBU. Also NS is for 5 devices where as NSBU is for 10 devices. Now my personal opinion for, if you wish to upgrade to the latest products is that you buy and install NS or NSBU on the system after Subscription of NIS expires, talk with a norton employee at www.norton.com/chat and request them to transfer your 360 remaining license days to your NS or NSBU subscription and then install it on your N360 installed systems. (ie all your devices will have 365+ the days remaining on 360 if the transfer is done ) . You can do over the top installs without any issues.
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
Accepted Solution
Kudos5 Stats

Re: Transition to Norton Security

1) NIS 2014 will expire in November, 2014. How should I proceed with renewal?

   a) NIS 2014 is set for automatic renewal in my Norton Account.

My advice is absolutely continue with NIS. Do not go to the newer products yet since there are still problems to be sorted out.

If you are comfortable with automatic renewal then I would continue with it although you can often buy a new copy cheaper and use the KEY (near the expiry date because it wipes out unexpired time since it is not an actual renewal but treated as a new installation). If you do decide to do this you MUST cancel automatic renewal and make sure by contacting Norton OnLine Support or you may be charged and have to claim a refund.

But I'm a great believer in keeping it simple so I would recommend you continue the automatic renewal which should go just as before since Norton have said here that users can continue to use NIS and it will still get it's own updates to security..

2) Norton 360 on my 3 other computers will expire on May 1st, 2015.

Decide nearer the time .... especially since the basic NS is good for 5 devices ....

But you do not have to decide now!

Hope that helps. 

Hugh
Kudos0

Re: Transition to Norton Security

Thank you for the simple solution. That clears away my worries. I will follow your advice.

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