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Kudos0

Trojan

A few days ago, Norton Internet security caught and quarantined a Trojan - Trojan.kotver!gm2 . The info says that only 5 customers have been identified with this. The security progam tells me that in order for Internet security to continue to scan for viruses, I must restart my computer. popup windows open and It keeps telling me this several times a day, whether I actually restart or not. If I DO restart, the next time a scan is run, it catches the same Trojan and quarantines' it with a different number following the Trojan name. If I just close the popup, nothing happens except that a little while later the window pops up again. Do I have a Trojan/virus with a loop around, and if so, how can I get rid of it?

EJ

Labels: Infection

Replies

Kudos0

Re: Trojan

Kudos0

Re: Trojan

Hello MM2CVS9

Please visit one of the free malware removal sites that is recommended for the more difficult malware removal. They can also check your computer with your help to check and see if you do have malware.

Please see this link for an up to date description of these sites plus the addition of a newly listed site formed by one of our successful malware remover users who unfortunately has passed away. That site is still being run by a good expert who happens to be one of the other Gurus.  The new site is listed first in this link.

https://community.norton.com/en/forums/malware-removal-forum-recommendations

Please come  back and let us know how you made out.

Thanks.




 

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Trojan

I tried "geekstogo". It ran for over 2 hours. Never saw any directions and I still have the virus.

Kudos0

Re: Trojan

Kittyjo: I tried "geekstogo". It ran for over 2 hours. Never saw any directions and I still have the virus.

Did you complete 6 steps > http://www.geekstogo.com/forum/topic/2852-malware-and-spyware-cleaning-guide/

Kudos0

Re: Trojan

I didn't see any steps, everything was copied into notes. I guess I don't know how to do it. 

Kudos0

Re: Trojan

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