A scan revealed a Trojan for which repair failed. I checked other posts and have tried the suggested fixes to no avail. The path shown is users/my name.....c11f6-74486a7b.zip. Any suggestions for how to get rid of this.
There is a specific Forum for Norton for Mac so I'll ask for your message to be moved over there or better exposure. You won't lose sight of it because a link will be left here.
It should be possible to expand the path column in the Activity Log so you can see the entire path. You may need to grab the right edge of the table (at the top) and drag to the right. Once you have the full path, you should be able to use the rm command in Terminal (as mentioned in other threads) to delete the file.
If you can't do that let me know, there are some other alternatives, but this is the most straightforward.
Tried; it did not work. A scan showed the Trojan still there. It doesn't seem to be doing anything, but I want it gone and am very frustrated. Any suggestions are welcome.
What is the full path?
Actually, after 3 days of scans and trying suggested fixes, it occurred to me that the path showed the source as the Java cache and that perhaps emptying the cache would get rid of the problem. Very simple - and it worked! I am usually not very good at coming up with computer solutions on my own and usually too afraid to try anything that I might think of, but I could not see how I could do any more harm, so went ahead with some trepidation. Hopefully, there will be no repercussions.
Thanks for your responses to my queries.
No problem, I'm glad that worked and I doubt it will have any negative consequences. Out of curiosity (and for others' sake), did you just use the Safari "Empty Cache..." menu item?
No; I didn't think of that. I went into Java, found the cache folder and emptied it. It was kind of intuitive, and I usually find that to be the strong point with Mac.
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