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Kudos0

Trojan.Gen.2 infected Windows 7 64bit

Norton keeps detecting and deleting these viruses but they still keep coming back.

Trojan.Gen.2 80000064.@

Trojan.Zeroaccess.B 80000000.@

Trojan.Gen.2 000000cb.@

Trojan.Gen.2 00000004.@

Trojan.Gen.2 80000032.@

 

Can anyone please help

Replies

Kudos0

Re: Trojan.Gen.2 infected Windows 7 64bit

Norton keeps detecting and deleting these viruses but they still keep coming back.

Trojan.Gen.2 80000064.@

Trojan.Zeroaccess.B 80000000.@

Trojan.Gen.2 000000cb.@

Trojan.Gen.2 00000004.@

Trojan.Gen.2 80000032.@

 

Can anyone please help

Kudos0

Re: Trojan.Gen.2 infected Windows 7 64bit

ANY other user other than the thread starter is not to use any instructions, scripts or proceedures,  The work though in cleaning a system is individual and only for that system due to a number of factors.

Unfortunately, with the amount of threads means the waiting time is longer, Norton continually Blocking files won't hurt your system but is is just annoying, Please wait and be patient.   I am  trying to keep up, spending hours here to script and clean machines on a first come/first served basis. If you or someone adds to your thread It will be pushed back in line due to the new update.  I use the boards in reverse to what is seen

Please do not run any tools unless instructed to do so. 

  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Do as the instructions ask nothing extra or run things twice
  • If I ask a Question just answer it, don't run anything unless it states.
  • Major steps used:

1. Find

2. Break

3. Destroy

4. Cleanup  (including system as a whole)

Please read every post completely before doing anything. 

  • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forum, (sometimes )

  • Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.

 

Although zeroaccess is detected I have had to remove more than that on machines, like a Bootkit, BCD fix, partition removal, FakeAV and any other objects as a total clean up.

Do you have a Flash Drive??

Quads

Kudos0

Re: Trojan.Gen.2 infected Windows 7 64bit

Yes, i do have a flash drive. Thanks for your reply!

Kudos0

Re: Trojan.Gen.2 infected Windows 7 64bit

Read Slowly and all of it.

Please download http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/   You need to download the 64 bit version 

Transfer it on to the Flash Drive / portable Hard Drive.

Enter System Recovery Options

To enter System Recovery Options from the Advanced Boot Options:

  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Choose your language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.


On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

 

  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive  / portable Hard Drive letter and close the notepad.
  • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive.  restart the system and load Windows Please attach the log in your reply.

Quads

Kudos0

Re: Trojan.Gen.2 infected Windows 7 64bit

Hi,

I have attached the FRST.txt. From the time i started the thread(though i did not do anything specifically to get rid of it), SAV is not detecting the trojan, but i am not able to open a lot of websites when auto-protect is on. I have a feeling the trojan is still hiding somewhere. Thanks for your help.

File Attachment: 
Kudos0

Re: Trojan.Gen.2 infected Windows 7 64bit

You have the new variant, hold fire.

Download these 2 programs to you desktop ready just in case after the break you have no Internet  Don't run them yet

http://www.bleepingcomputer.com/download/farbar-service-scanner/

http://www.bleepingcomputer.com/download/combofix/

Quads

Kudos0

Re: Trojan.Gen.2 infected Windows 7 64bit

I have downloaded both the programs to my desktop, waiting for further instruction. Thanks!

Kudos0

Re: Trojan.Gen.2 infected Windows 7 64bit

Download the 2 attached .txt files, and remove the .txt extension so that you have the files end in .reg (ZAFix1.reg) etc.

Then click to run the files and then the system should ask if you want the data added to the registry, answer = yes.  A cofirmation message should them appear saying that the data has been added..

The other way is to right click the files and choose "Open With" from the menu, and you should see Registry Editor as an option to choose.

For me this repaired the 2 Windows registry keys in question.  So then I could after deal with the rest and also repair broken services.

Quads

File Attachment: 
Kudos0

Re: Trojan.Gen.2 infected Windows 7 64bit

Both the registry files have been applied. SAV auto-protect still does not allow me to visit websites unless i disable auto-protect.

Kudos0

Re: Trojan.Gen.2 infected Windows 7 64bit

Run FSS.exe, Tick all the boxes before running the scan and post back a log.

Quads

Kudos0

Re: Trojan.Gen.2 infected Windows 7 64bit

Please find log attached, let me know if you want to run it in repair mode or in safe mode.

File Attachment: 
Kudos0

Re: Trojan.Gen.2 infected Windows 7 64bit

Download the attached .txt files, and remove the .txt extension so that you have the files end in .reg 

Then click to run the files and then the system should ask if you want the data added to the registry, answer = yes.  A cofirmation message should them appear saying that the data has been added..

The other way is to right click the files and choose "Open With" from the menu, and you should see Registry Editor as an option to choose.

 More service reg files to come

Quads

Kudos0

Re: Trojan.Gen.2 infected Windows 7 64bit

After adding to the registry all those, restart the system and Run FSS like the first time, ticking all the boxes.

Quads

Kudos0

Re: Trojan.Gen.2 infected Windows 7 64bit

Ran all the registry files and FSS log is attached.

File Attachment: 
Kudos0

Re: Trojan.Gen.2 infected Windows 7 64bit

OK

Please read carefully Read all of this message first

Already Downloaded.


  • Ensure that Combofix is saved directly to the Desktop <--- Very important  (Not in the Download(s) or Temp folders)

  • Disable all security programs as they will have a negative effect on Combofix, Disabled for say 1 hour or more.
  • Close any open browsers and any other programs you might have running

Right click the combofix.exe on the desktop and select from the menu "Run as Administrator"

  • If you are using windows XP It might display a pop up saying that "Recovery console is not installed, do you want to install?" Please select yes & let it download the files it needs to do this. Once the recovery console is installed Combofix will then offer to scan for malware. Select continue or yes.
  • When finished, it will produce a report for you. Please post the "C:\ComboFix.txt" for further review


****Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze ****

Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security.

*EXTRA NOTES*

  • If Combofix detects any Rootkit/Bootkit activity on your system it will give a warning and prompt for a reboot, you must allow it to do so.
  • If Combofix reboot's due to a rootkit, the screen may stay black for several minutes on reboot, this is normal
  • If after running Combofix you receive any type of warning message about registry key's being listed for deletion when trying to open certain items, reboot the system and this will fix the issue (Those items will not be deleted)

Quads

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