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Kudos0

Trojan.Gen.NPE in PDF

Posted: 21-Oct-2023 | 10:31PM · Edited: 21-Oct-2023 | 11:11PM · 5 Replies ·

I accidentally clicked on a link a while ago and, as usual, decided to run a scan. It came back with a positive on a Trojan.Gen.NPE in a PDF file that was found in the microsoft.windowscommunicationsapps folder. Was this a false positive or is this a real issue? The File Inside page for Details said Many Users have used this file. Problem is, I've never downloaded a PDF on this PC that I can find in my downloads folders. I attached a pic of the file path that showed up. Running the scan just in case it comes back up but yeah, I've never seen that file before and cannot find anything in my downloads that suggested it.

Edit: I almost forgot, the file was apparently released a month ago. Attaching the other 2 images I took, didn't realize I could do multiple, so only did one.

File Attachment: 
Image icon Norton Trojan Positive 1.png
Image icon Norton Trojan Positive 2.png
Image icon Norton Trojan Positive 3.png
My username should have been demonicvampireGIRL but the IRL got cut off before I noticed it.

Replies

Kudos0

Re: Trojan.Gen.NPE in PDF

Posted: 22-Oct-2023 | 12:07AM · Edited: 22-Oct-2023 | 12:21AM · Permalink

Report a suspected incorrect detection to Norton
https://support.norton.com/sp/en/us/home/current/solutions/v126152382

Submit a file to Norton
https://support.norton.com/sp/en/us/home/current/solutions/kb20090602171902EN

Respond to incorrect Norton alerts that a file is infected or a program or website is suspicious
https://support.norton.com/sp/en/us/home/current/solutions/kb20100222230832EN

Please tell us what Norton is telling you regarding this event.
Please click Copy to Clipboard (your screen snip) > paste here. 

Please tell us what Norton is telling you regarding this event.
For information regarding this event > from Norton pop-up > View Details > Copy to Clipboard &or from Norton history > More Options > Copy to Clipboard > paste here.

For second opinion choose File &/or Search hash at VirusTotal 

Kudos0

Re: Trojan.Gen.NPE in PDF

Posted: 25-Oct-2023 | 4:37AM · Permalink

Maybe this helps:

https://www.pcrisk.com/removal-guides/13424-trojan-gen-npe-2-virus

Kudos0

Re: Trojan.Gen.NPE in PDF

Posted: 25-Oct-2023 | 4:44AM · Permalink

or this:

https://answers.microsoft.com/en-us/windows/forum/all/trojangennpe-false...

"The location mentioned in the screenshot is used by the Mail app. One of your emails has a malware PDF attached to it. Please find and delete that specific email."

Kudos0

Re: Trojan.Gen.NPE in PDF

Posted: 03-Nov-2023 | 8:16AM · Permalink

@demonicvampireg
Please post progress. 
Thanks

Kudos0

Re: Trojan.Gen.NPE in PDF

Posted: 25-Nov-2023 | 7:03PM · Permalink

@demonicvampireg
Please post progress. 
Thanks