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Good Day All,
I have the Symantec AV program that I received thru the DOD for home use. It is set for daily updates and scans. I was hit with the Trojan.zefarch virus while at a website. The AV program detected the virus after it had initialized but was unable to stop it. It displayed that is was able to only quarantine some of it. I followed the directions to remove the threat. (disable system restore, update AV definitions, run full system scan, and delete) but ran into a problem. It looks like I was able to remove all of the virus but it has encoded most of my files. I am unable to access word, pictures, PDF files, MPEG, .FLV, as they have .ENCODED added to their file name and the hotlinks off the desktop, e-mail, internet, all have a .INK after the title. My question is will I be abe to gain access to these documents or are they all lost forever and I will just need to reformat my HD and start from scratch? Thanks for any assistance that you give.