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Kudos0

Trojan.Zlob.Q

Hi, I keep getting attacked by a malicious website. As soon as I turn on my PC I get notifications from Norton that says "Norton blocked an attack: System infected: Trojan.Zlob.Q". This happens every 10 minutes or so and the notifications come in blocks of 5 to 10. It slows down my PC and disconnects me from the net. I have up to date virus protection and the full system scan cant find anything. I have run Norton Power Eraser and still nothing. (It did find 3 files which appear to be genuine Microsoft files and it recommended that I do not remove them as it does not know enough information about them). I have even tried reinstalling my OS. I have win 10 64-bit. I have searched all over my drive and cant find anything suspicious. This is driving me crazy, anybody else have had this problem?

Thanks

Replies

Kudos0

Re: Trojan.Zlob.Q

Edit:  I have already given you advice, which you have ignored, so good luck!

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Trojan.Zlob.Q

Hi @Philip84,

Please run the LiveUpdates to get the latest virus definitions and run the full system scan from Norton product. The latest definitions should resolve this issue. Thanks. 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Trojan.Zlob.Q

Why does Total Cloud Protection require local defs update.  
Don't all detections invoke cloud look-up. 

Kudos0

Re: Trojan.Zlob.Q

Your advice was terrible and it didn't work. please stop annoying me with your "suggestions" that simply dont work. Thank you.

Kudos0

Re: Trojan.Zlob.Q

Hi there, I have ran the live update and completed a full scan. It did not work as I am still getting loads of the same notifications relating to "trojan.zlob.Q". Do you have any other advice? 

Thanks

Kudos0

Re: Trojan.Zlob.Q

Philip. I suggest you visit one of the free malware removal sites we recommend, if you want this issue resolved to your satisfaction.

http://www.bleepingcomputer.com/ (link is external)
http://www.geekstogo.com/forum/ (link is external)
http://www.cybertechhelp.com/forums/ (link is external)
http://forums.whatthetech.com/ (link is external)
http://qmalwareremoval.freeforums.net/ (link is external)

Pick one, and stay with that expert until your system is declared clean. Do NOT try self fixes.

Windows 10 Home X 64
Kudos0

Re: Trojan.Zlob.Q

Thanks, but how can these free sites remove this virus when Norton cant? If Norton is a paid subscription service then shouldn't it be far more advanced?

Kudos0

Re: Trojan.Zlob.Q

Philip, no one program will protect you 100% of the time, which is why we suggest back up scanners such as SuperAntiSpyware, and MalwareBytes.

Norton concentrates on antivirus protection and PUPS PUAS and other malware will sometimes slip through.

Norton offers a paid removal service, but these site have trained volunteers with all the tools needed for successful malware removal.

Windows 10 Home X 64

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