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Kudos0

Trouble removing Norton Family from Windows 10.

Hi,

I'm trying to uninstall Norton Family from a Windows PC.  The uninstaller hangs on a Norton Family screen that says "Communicating with the Norton sever. Do not close this window until sign-in is complete".

My internet connection is active.  Any advice?

Thanks.

Replies

Kudos0

Re: Trouble removing Norton Family from Windows 10.

Hello newparade. I don't personally use NF but this article should address how to remove the software. Norton services status is showing green across the board as well. Reboot the computer and retry the steps in the article.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93
Kudos0

Re: Trouble removing Norton Family from Windows 10.

Thanks for the reply. Unfortunately this just brought me back to the same screen. I can sign in to edit the account, but this particular sign-in attempt just hangs.

Kudos0

Re: Trouble removing Norton Family from Windows 10.

Give support a chat. There may be something happening on the backend we aren't aware of here on the forums.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93
Kudos0

Re: Trouble removing Norton Family from Windows 10.

Hi newparade,

Wanted to check if you were able to uninstall Norton Family. If you need help we can assist or can connect with you over a remote session.

Regards,

Norton Family Team

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