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Kudos0

Trouble with renewal

Around a year ago I purchased a new pc and bought the Norton 360 v2.0 All In One Security 1 year protection for up to 3 pcs per household.  The year has been up and I am still using the same pc, my question is:

Am I able to use the SAME product key to renew my subscription even though i'm using the same pc?

I understand it says that it's for 3 pcs but shouldn't using it on the same pc have the same effect?
I've tried to renew it but it asks for a subscription key which is shorter than my activation key, so how am I meant to go about this?

Replies

Kudos0

Re: Trouble with renewal

Hi apar164,

 

When you install Norton 360 (3 User License) on the first computer, the subscription time starts at that very moment of activation for all the 3 licenses. So, you have to install and use the other 2 licenses as soon as possible after installing it in first computer. You cannot keep the 2nd  license for 1 year and use it in the same computer when the current subscription expires, irrespective of whether you have used all licenses or not. You have to renew (purchase) the subscription of Norton 360 separately and obtain the Renewal Key once the subscription expires. If you need any further clarifications, you can contact the Customer Services:

http://www.symantec.com/norton/support/contact/contact.jsp?pvid=cs

 

Yogesh

Kudos0

Re: Trouble with renewal

i am not able to download norton 360 for the last 3 weeks always some kind of error when i go to the site. the page said that it has reported back to yall but nothing has changed. i did purchase a norton extended waranity that would last a year and it hasnt even been 6 months. tried calling customer service and doing the webchat feature on your site no resonse and chat feature didnt work
Kudos0

Re: Trouble with renewal

Hi Proudtexan,

 

Try to download a fresh copy of Norton 360 and install using that. You can download Norton 360 from any of the following links according to the Edition you have purchased:

 

For Standard Edition: http://www.norton.com/n360s_3
For Premier Edition: http://www.norton.com/n360p_3

 

Standard edition will be having only 2GB of Online Storage Space along with the product purchase while Premier Edition will be having 25GB of Online Storage Space. Don't download Permier edition if you have purchased Standard edition or viceversa. Let us know how it goes.

 

Yogesh

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