• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Trouble with text monitoring

Norton Family is monitoring my sons text messages. Up until a couple of weeks ago I was able to see who he was receiving and sending texts to plus dates and times. Now I can still see and read all but one person's texts (sent and received). I can still see the person's name, date and time, but not the actual text messages. Nothing, that I'm aware of has changed. It's happened before, a few months ago, but corrected after a few days (not sure how).

Replies

Kudos0

Re: Trouble with text monitoring

Hi @tkin61,

Welcome to the Norton Community!

Thanks for reporting this issue. While the team investigates this issue, Could you please share the below details?

  • Make and Model of the Android phone
  • Operating System version
  • I understand this issue has occurred in the past, Do you remember the date this happened?
  • Also May I reconfirm it is the text messages and not MMS?
Mohanakrishnan G | Norton Forums Administrator | Symantec Corporation
Kudos1 Stats

Re: Trouble with text monitoring

I'm also having the same issue.  I've already opened a case with support.  I've been told they are working on a solution.

Kudos0

Re: Trouble with text monitoring

  • Samsung Galaxy 7 (SM-G930V)
  • Android version 7.0 (is this what you're looking for?)
  • I believe it was in March or April 2017
  • Yes, text messages

Thank you!

Kudos0

Re: Trouble with text monitoring

So, I go online tonight to Norton Family to monitor my sons text messaging and it seems to be working fine now. No rhyme or reason, it's just working.

Kudos0

Re: Trouble with text monitoring

Hi everyone,

This issue should be fixed now.

Could you please check if its working fine and let me know?

Mohanakrishnan G | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Trouble with text monitoring

Seems to working now. Thank you.

This thread is closed from further comment. Please visit the forum to start a new thread.