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Troubleshooting Norton Identity Safe Login repeatedly loops back to "Get Started" Window requesting Norton Account credentials issue

Update: A new build of 22.5.5.15 product update has been posted back to the Live Update servers. This patch will address the "Norton Identity Safe login repeatedly loops back to "Get Started" Window requesting Norton Account credentials" issue as well as the other issues mentioned in the announcement blog . This update is available via Live Update. [Released in a phased manner]

Version: 22.5.5.15

Please run Live Update until updates are installed and then check if the issue is resolved

We are aware about the issue where Norton Identity Safe login repeatedly loops back to "Get Started" Window requesting Norton Account credentials. The team is already working on this issue and we will update once we have more information available. As a workaround,  please follow below steps.

  Sign in to Norton Identity Safe

  1. Start your Norton product.

  2. On the top-right corner of the main screen, click on your user name.

    The user name is displayed only if you have signed in with your Norton account credentials.

  3. In the Sign out dialog box, click OK.

  4. Restart your computer.

  5. After the computer restarts, start your Norton product.

  6. In the main window, on the Identity tab, click Identity Safe.

  7. In the Get started window, click Sign in.

  8. In the Sign In window, type in your Norton account credentials, and click Sign In.

  9. In the Vault Closed window, type your Norton Identity Safe vault password, and click Open.

Norton Support Article: I am repeatedly prompted for my credentials and unable to sign in to Identity Safe in my Norton product 

Sunil_GA | Norton Forums Administrator | Symantec Corporation