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Kudos0

Trusted computer

I've just set up two-step verification. Before I did so, the website told me I could bypass that for a trusted computer, but I can't see how. The two-step verification page tells me "This is not a trusted computer" but offers no facility to change that.

Replies

Kudos0

Re: Trusted computer

What ever site you were on that offered to remember your computer to avoid 2nd verification is under control of that site.   Contact what ever entity runs that site and ask for web support.   You will have to allow website cookie(s).  Hope I understood your Topic

Kudos0

Re: Trusted computer

Sorry for ambiguity. I'm taking about Norton's OWN website!
Kudos0

Re: Trusted computer

Aha, I've read about Norton account 2FA.   Alas, that's all I've done.  Wonder if 2FA needs cookie to be allowed.  Or, needs popup allowed.  Please see >  https://support.norton.com/sp/en/in/home/current/solutions/v100023155_NortonM_Retail_1_en_us  <<you must configure at least two of the three verification methods, in any combination.>>

Kudos0

Re: Trusted computer

Yep, done all that. 2-step verification is all set up. And the link tells me how to turn it off again if I should wish. But the question is how to keep it on in general but not when you are logging in from a "trusted" computer. The system tells you at the outset that this can be done, but not how.
Kudos0

Re: Trusted computer

Oh, sorry...not familiar with Norton account two step, so not in the know.  Lets get help from the Community.  
Have you considered Norton Chat...?   They'd be able to see what you are.  Or, we need user familiar with Norton account two step ...
Have you tried Internet Explorer.   When I set up 'two step' there's always an option box.  eg: register this computer

Edit:  okay, I found pics
https://community.norton.com/en/comment/5161693#comment-5161693

Kudos0

Re: Trusted computer

One of those screenshots shows "This computer is trusted", which is what I want to get to. It seems crazy not to be able to see how to do that. I may try chat, when I can summon up the willpower. (I've had to resort to that once already just to be able to get the software: the payment page took my card details but showed no way of proceeding to actual payment.)
Kudos0

Re: Trusted computer

Have you tried Internet Explorer...?

Kudos0

Re: Trusted computer

No, but just tried Chrome. Exactly the same display as with Firefox, including the following: "Trusted computers and mobile devices Trusted computers and mobile devices do not require a verification code when you sign in to your account. This is not a trusted computer" and no way to make it a trusted computer. In combination with advice that I have received about how badly Norton can hamper a computer's operation, and Firefox being noticeably slower since I installed Norton, I'm already thinking of de-installing and writing off the purchase price.
Kudos0

Re: Trusted computer

Well, to round out your experience.  Please try Internet Explorer.  If no joy.  Please Chat with Norton Support  to discuss Norton account issue and refund process.   Thank you

Kudos0

Re: Trusted computer

Hi @MellishR,

To bypass the 2 step authentication and add the device to trusted category please choose the option "Don't ask again on this Computer" as shown in below. You will be given an option on Norton account sign in webpage. Let me know if you have any other queries regarding this process.

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Trusted computer

OK, thank you.
Kudos0

Re: Trusted computer

When setting up 2 Step Verification on my PC (Windows 10 ANN, browser IE11 trusted cookies)  I was not offered the Trusted Computer option as stated above. On completing the process it actually states that my PC is not trusted. Is the above solution no longer valid? How can I make my PC trusted.

Kudos1 Stats

Re: Trusted computer

Paul862

You get that option offered when you go to sign into your Norton Account. You are taken to the page in Sunil's image above. Then check the option and enter the Access code for the last time on that device.

Things happen. Export/Backup your Norton Password Manager data.

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