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Kudos0

trying to delete one computer from services and adding a new one

I am trying to delete one computer from my account and add a new laptop in it's place. When I go to the devices section in my account the computer that I am trying to remove seems to be stuck with a "unistalling" status remark.  NIS has been uninstalled from the old computer but when I try to download NIS for the new laptop I get the following error: Error ID: fedc1a4b-4845-4310-b73c-541943185564.  How can I get services to show the old computer as deleted and download NIS on the new one?

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Replies

Kudos0

Re: trying to delete one computer from services and adding a new one

I can't help I'm afraid but I would be interested to see the answer as I have something similar in that I have one under Devices that's permanently stuck as "uninstalling" and I can't get rid of it.

Devices is basically way wrong for me whereas the Services bit is completely correct. They don't tally. A wee bit irritating...

Thanks.

Kudos0

Re: trying to delete one computer from services and adding a new one

Chat with Norton Support  

support can sort your account or tell you why not

Kudos0

Re: trying to delete one computer from services and adding a new one

I was finally able install NIS on the new laptop.  I just had to wait a couple of hours for the web page to finally update and uninstall it from the old computer.

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