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Kudos0

Trying to get a better understanding of backup.

Can anyone help me get a better understanding of 360 backup and suggest how best to make use of a network drive for backup?

Up until recently I have been using the Windows 7 backup to backup my files to a removable drive.  This seemed to work and so I saw no reason to use the backup features of Norton 360.  Then I recently acquired a network drive on my home WiFi network and thought this should provide a better way of taking backups.  However as Windows will not backup to network drives I decided to use the features in 360.  But it now appears that features I assumed would be there, are not.

I knew that the first backup would take a long time over WiFi and was prepared for that but I assumed that subsequent backups would be incremental and I also hoped there would be the option to have versioning (i.e. multiple copies of changed files are saved allowing you to choose which one to restore).  However I now find that each scheduled backup seems to do a new backup, copying all the files and folders I have selected (which takes a long time) and overwrites the previous set.  This is not what I wanted and I am more than a little disappointed.  I was already disappointed over the issues I had had with 360's aversion to what it deemed to be "encrypted" files but had decided I could live with that if I had to.

Can anyone advise me please?  Am I doing something wrong and is there any way to get an incremental backup with Norton 360?  Is there any way to get versioning from it other than manually doing lots of different full backups?

If there is no way to do incremental backups or versioning with Norton 360 can anyone suggest a relatively simple and inexpensive way of my achieving that objective?

Thanks for your time.  :-)

Mike

Replies

Kudos0

Re: Trying to get a better understanding of backup.

Can anyone help me get a better understanding of 360 backup and suggest how best to make use of a network drive for backup?

Up until recently I have been using the Windows 7 backup to backup my files to a removable drive.  This seemed to work and so I saw no reason to use the backup features of Norton 360.  Then I recently acquired a network drive on my home WiFi network and thought this should provide a better way of taking backups.  However as Windows will not backup to network drives I decided to use the features in 360.  But it now appears that features I assumed would be there, are not.

I knew that the first backup would take a long time over WiFi and was prepared for that but I assumed that subsequent backups would be incremental and I also hoped there would be the option to have versioning (i.e. multiple copies of changed files are saved allowing you to choose which one to restore).  However I now find that each scheduled backup seems to do a new backup, copying all the files and folders I have selected (which takes a long time) and overwrites the previous set.  This is not what I wanted and I am more than a little disappointed.  I was already disappointed over the issues I had had with 360's aversion to what it deemed to be "encrypted" files but had decided I could live with that if I had to.

Can anyone advise me please?  Am I doing something wrong and is there any way to get an incremental backup with Norton 360?  Is there any way to get versioning from it other than manually doing lots of different full backups?

If there is no way to do incremental backups or versioning with Norton 360 can anyone suggest a relatively simple and inexpensive way of my achieving that objective?

Thanks for your time.  :-)

Mike
Kudos0

Re: Trying to get a better understanding of backup.

Hi,

The file and folder option only makes full backups. The drive/partition option makes a full backup then incrementals.

If you can see your network drive in windows you should be able to see it in 360, If not then a reboot and check of the network security map are in order. If you make any changes to things in the security map area be sure to reboot again.

The frequency of full backups you configure. Same with incrementals. The versions are then the incrementals.

Hope this helps

Dick Win 10x64 current current NSBU
Kudos0

Re: Trying to get a better understanding of backup.

Thanks for the speedy response Dick.

I think I am having difficulty understanding the precise controls as what you say does not seem to fit what I see.  What I see when I select "Manage Backup sets", "What", is -

Now this seems to show me doing "Drive C" but I have also set up exclusions under the "Add or Exclude files and folders" because of time and the fact that Norton refuses to back up some files saying they are "encrypted" and thus reports a failed backup.  So how do I select the "Drive" option and not run foul of the failure from "encrypted" files?

If I could attach the drive to my PC directly for one full backup (without Norton refusing any files) and then move the drive back onto the network for scheduled incremental backups I think I would be content.  

By the way, I can see the drive on the network and can achieve the "full backup" of the files permitted under the right hand pane.  It is just the time taken and the lack of any old copies that is my problem.

Sorry if I am being a bit slow.  Can I blame it on the turkey?

Thanks again.  :-)

Mike
Kudos0

Re: Trying to get a better understanding of backup.

I'm going to blame it on the ham,

I think the exclusions cause 360 to think that you're doing a file and folder backup - full each time. Would it be possible to move those encrypted files to a different partition and back them up separately as needed? Then you might be able to do a full backup of C:\ and incrementals after that.

I'm a Ghost user so my 360 backup skills are limited.

Keep us posted

Dick Win 10x64 current current NSBU
Kudos0

Re: Trying to get a better understanding of backup.

Lets agree it is the stuffing .... far too much of it!

To be quite honest I am not worried about the "encrypted" files apart from them complicating the whole process and confusing the issue of whether the rest got done right or not.

What I might try is a full back up with the disk attached and then just see what happens when I move it back onto the network.  

But for the moment I think I will just wait and hope that someone else comes along with a bright idea.  I suspect that this is down to Norton trying to show that it gives a Backup feature in 360 but still nudging us to take up Ghost, which for a variety of reasons I am not keen to do.

Thanks for your help.  Particularly on such a day!    :-)

Mike
Kudos0

Re: Trying to get a better understanding of backup.

I have now connected the drive directly to my machine and although it looks as if it will back up I have to select the C drive twice (once on the left pane and then to create it as an include on the right) before the software recongises that there is any back up to do.  So I get the firm impression that Dick's belief that it will do a full backup and then only incremental is not going to be true in the case of N 360.  If anyone with actual experience of N 360 backup could comment it would be welcome.

Thanks

Mike
Kudos0

Re: Trying to get a better understanding of backup.

The technology Norton 360 uses is the same for local backups and online backups. Once a file has been backed up the first time it will then backup the incremental changes. If the backup location changes, a large amount of new data is added or files purged but not de-selected will result in a re-backup of some of the data. 

If you keep the settings the same it will perform a incremental backup and perform a full backup of any new files it comes across. Take note if you're seeing large backups each time you may have a system folder selected or have added a large amount of data since the last backup. 

Kudos0

Re: Trying to get a better understanding of backup.

Thanks wwelty.  Nice to know what should happen.

But this does not appear to be what I am seeing as folders that had no changes made to them were backed up again.

However as the trial backup of the whole disk crashed the system after 4 hours yesterday I will go back to trying the scheduled backup and see what happens next time.

Fingers crossed.  

[Edit - another two backups run and it did exactly what wwelty said!  Many thanks this is what I had originally expected.  I will just put the odd performance last week, when the "incremental" backup took 8 hrs and copied lots of files that I know had not changed - down to pre Christmas excitement on the part of N 360!  Now the only thing that I had hoped that it would do that it does not seem to do is allow versions of files to be saved e.g. file book.doc as it was on 1 Jan, 1 Feb, 1 Mar or whenever the backups were run and differences detected.  If you think it is able to do this please let me know but I cannot detect it.  It would be very nice if it did.    ]

Mike
Kudos0

Re: Trying to get a better understanding of backup.

An update.....   :-(

As the auto update had not run for a while, possibly because of when I did and did not have the device switched on, I yesterday told it to do a backup and ...... again it ran for hours and appears to have backed up everything that I had listed for backup.  :-(

I also note that although the overlays are stated as enabled they do not show.  :-(

There has been a major set of Microsoft updates between the previous backup and this latest one.  But I would hope that Microsoft updates would not cause a full backup when it should be incremental.

I also note that wwelty makes a comment about if you "have added a large amount of data" but I took that to mean that the new "large amount of data" was what would be backed up.  In  my case I had added a number of files - I would estimate less than 50 but files and folders I am sure have not changed were backed up.

 

So may I ask for Norton to review this please and I am choosing to unmark this thread as "solved".

 

I would be interested in any suggestions or comments as to what may be happening and how it can be remedied.

 

Finally, since the long backup I have tested again twice with the "run backup now" option from two different screens and in each case only two temporary files (which I had inadvertently included in the backup) were backed up and the whole thing took a couple of minutes.  This is what I would expect.

Mike
Kudos0

Re: Trying to get a better understanding of backup.

Andmike,

I think the best course of action is to have you work with my team via phone so we can sort this out. Check your PM for info.

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