Trying to use Norton 360 to protect my BT broadband account
Posted: 02-Apr-2022 | 4:36AM · 3 Replies · Permalink
I'm once again trying to add Norton 360 protection to my BT broadband, which I was told when I originally tried two months ago, is "unprotected" (even though BT has its own protection!).
I've disabled MS Windows "apps protection" to enable Norton's ".exe" software to be downloaded. I've downloaded it 7 times. (I had a similar experience three months ago when I downloaded Norton software 19 times and had to give up in confusion. Matters remain unresolved. Or do they? Who knows?)
As for the present software, it can't be installed. Windows "User account control" dialog box asks "Do you want to allow this app to make changes to your device", which I do, of course, but I have - paradoxically - to UNINSTALL the software on the "My Norton Uninstaller" page!
I give the choice of "I plan to reinstall, so keep my settings" (+ circle in blue) and "Uninstall Norton and remove all my user data"!! I'm simply mystified by all the foregoing and am in no position to make a decision, so little is my understanding of Norton 360 (very much more difficult to understand after Microsoft Defender).
If I try to circumvent this choice, I'm taken to deleting "Norton Password Manager Vault"!!! Words fail me, other than the more I see of electronic technology in general, the less I want anything to do with it, seriously.
Might there be a solution to all this, other than returning to MS Defender? I would be so very grateful for your assistance.
Re: Trying to use Norton 360 to protect my BT broadband account
Posted: 03-Apr-2022 | 2:32AM · Permalink
My sincere thanks to BJM for the reply yesterday, with the links.
I'll keep this brief. Replying to BJM's question, I seemed to have neither Norton nor McAfee software. I recalled uninstalling McAfee in February when trying to carry out Norton's suggestion to replace it with its own. But I hadn't been able to do so because of my lack of technical knowledge. The recent message on BT's website that my account there was "unprotected" confirmed that failure.
Before using the links BJM provided, I decided first to phone BT to see if it was true I would have to PAY for BT's Norton replacement for McAfee malware software (which I'd discovered had recently ended). The first 22-minute call was to someone handling "technical matters" who, frankly, seemed to know less than me. He even suggested I UNINSTALL the Norton 360 suite protecting this laptop, despite it still having another 1016 days to run! In frustration I ended the call.
Fortunately, the next person I spoke to at BT, to complain about his lack of knowledge, was most obliging and quickly set my mind at rest. My own "private" Norton 360 suite from January already protected the account "automatically", despite the misleading message that the account was "unprotected". What this meant was that Norton protection had not been arranged THROUGH BT.
This has been quite a learning experience for me and I hope it'll spare others the worry and confusion I've suffered.