Turn your PC's idle time to cash

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Matt_Boucher:

@VonG - we take every problem report seriously and are looking at everything on our backend systems

there were some stages in the last 4 months where the growth of our system and the ETH network caused some issues for some people

the reason I asked for emails is we want to check what your system is contributing to the mining pool to make sure things are working properly

we do care and we want this to be successful for our customers, it's the only way we can be successful

Okay, I will accept your word, but let me point out some facts, and I would like some explanation to these facts to help us all understand. 

Fact 1. I have been running my PC 24/7 for the last week mining with Norton Crypto.  My PC has an Nvidia 1660 Super GPU and Norton Crypto report the Hasg rate at 28 MH/s.  According to every Ehereum calculator out there, my GPU at that hash rate should be earning no less than $2 a day. So, after seven days, I should have earned at minimum, $14. 

Fact 2. I have a second computer that has an Nvidia RTX 2070 that Norton Crypto is reporting a has rate of 35 MH/s.  I use this computer during the day so I just run it at night for 8 to 10 hours.  I have run it for the last three nights for a total of 27 hours of operation.  According to every Ethereum calculator out there, I should have earned at the bare minimum, $3 for the time this GPU has hashed, for a total of $17 when combined with the expected earnings from computer 1.  And this would be a bare minimum, but would most likely be closer to $20

Fact 3.  My total reported earnings in Norton Crypto right now in Norton is a whopping $4.36! I would post a picture but I don't see a way to do it.  

Now, if you are taking this seriously, then tell me where my $13 dollars in earnings disappeared to?  My computers did the work.  Who got the crypto they hashed?  I sure did not get it?  Am I going to get it at some point, or is Norton just gonna say, "OOPS! Sorry, there was a glitch in the program."

Here is what brother me about this whole thing.  Norton doe not seem to understand that this Crypto project is causing harm to their customers.  Yes, HARM!  " How is it causing harm?" you ask.  I am glad you asked this question.  Let me tell you how.

1. Norton is promoting this program by telling customers "Turn your PC's idle time to cash". This leads customers to believe that they can earn money by letting Norton Crypto using their computer hardware to mine crypto.

2. Based on my own experience and that of many other users that have posted here, Norton Crypto is earning users less than 30% of what they would earn mining Ethereum with any other crypto mining program.

3. Of this already bad ratio, Norton charges 15% to use their service, further reducing the customer's earnings.

4. Norton puts the crypto in a custom wallet that offers no advantage to the customer and the only way to get the crypto out of this useless wallet is to transfer it to Coinbase, which costs a whopping $10 based on the claims several people that have done it.

5. Mining crypto uses a lot of power and so it is costing users money to mine.

6. Mining crypto is very hard on GPUs and may reduce the life span of their GPU and can even cause the failure of their GPU.  

If you add all of these factors together, Norton is actually COSTING their customer's money to mine crypto for them.  Let that sink in for just a bit.  This program is hurting customers by costing them money, while Norton sits back and takes a 15% cut and lets their customers burn up their equipment at a loss. Does that sound like a policy that any good company that cares about their customers and takes things seriously would do?  Come on now, be honest. 

Listen, I am not against Norton or this program.  I think it is a good idea with a very bad implementation.  I am willing to ride it out if I see that Norton is proactive in making this work to the benefit of the customer.  When I say "Proactive" I do not mean nice words like, "We care" or "We are taking this seriously".  I mean actual visible actions that make a difference.  So far, I have not seen any, so I am a bit skeptical. 

We understand you 3 facts above and that is what we are investigating. There are several reports of similar behavior that we are looking to solve.

We don't see this issue with every miner, which is making it difficult to track down. As for making any visible actions, I am not certain how we can show we are investigating the cause of stuck miners.

Are the miners still stuck today?

Okay. I have discovered something that may be of assistance in solving this.  I have been going by the MH/s reading in the crypto app.  This morning, I looked at the readings in my online wallet.  Those readings are completely different then what the app is reporting. This morning, at 7:00 am, my number 1 computer with the Nvidia 1660 Super was hashing at 49 MH/s but now (10:30 am) it is reporting to only be hashing at 10 MH/s.  The crypto app on the other hand shows a constant 28 MH/s.  So the online reading are fluctuating greatly, while the app reading remains constant. The question is, which one is right, or are they both wrong.

The bottom line is, I know my GPUs are busting their butts hashing because I can hear the fans revved up to maximum trying to keep them cool and the GPU temps are as high as if I played a modern FPS game on ultra high-quality settings. This means they are processing a LOT of data. I ran the number this morning again and according to multiple online calculators, I should have earned from $20 to $25 by now with the two systems I am running for as long as they have run, but Norton Crypto is only showing that I have earned $5.  So essentially, I am earning about 25% of what I would be earning using any other program.

I know you said you are working on this, so I am just providing you with more data.  Norton Crypto has a serious problem that needs to be fixed ASAP.  WHY? Because Ethereum 2.0 is coming out in the next three months and that will be the END of mining Etheruem. So, every day counts at this point.  My question is, why did Norton launch this program at the end of the Ethereum mining life?  It seems almost like Norton has no idea what they are doing here.  Also, once Ethereum 2.0 happens, what will happen to Norton Crypto?  Will it end, or will it switch to another crypto?