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Kudos0

Turning off 2-Step Verification

My Notebook PC is running on Windows 8.1 Pro, & I am using Norton Internet Security, Version 22.5.2.15

I recently set-up 3 alternative methods of 2-step verification for signing into my Norton Account :

- VIP Access Desktop (default)

- Voice Call (landline)

- SMS Text message (mobile)

Questions:

(1) If I turn OFF the 2-step verification, would I be able to turn it ON again EASILY, based on my original VIP Access Desktop App & Credential ID ?

(2) If I were to do a Factory Reset to Windows 8 Pro, followed by the upgrade/update to Windows 8.1 Pro, would I have to set-up 2-step verification from "scratch", & in particular the VIP Access" Desktop method, bearing in mind that I would presumably lose my original VIP Access Desktop App with it's Credential ID, when I do the Factory Reset to Win 8 Pro ?

Would greatly appreciate any answers to these questions, & any related advice that anyone can give.

Thank you very much.

Replies

Kudos1 Stats

Re: Turning off 2-Step Verification

Hi Alan,

The settings for 2FA are accessible from login.norton.com. There you can enable/ disable/ edit all settings. This screen should be linked to from the main Norton account settings portal. This is an issue we are aware of and are working to fix. 

If you are going down the path of reimaging your machine, I  would recomment unregistering the VIP token before doing so and re-enabling afterwards. This will ensure you have no problems accessing your account.

-Gerry.

Kudos0

Re: Turning off 2-Step Verification

Hi Gerry

Thank you very much for your answers & advice.

I had problems setting up 2-step verification, & had to get help from a Norton Support Chat service officer, who with remote access basically did the set-up, without any technical input from me (refer  https://community.norton.com/en/forums/norton-account-security-recent-sign-activity  ),  hence my reason for being very careful about disabling it, & then re-enabling it at a later date.

Is the disabling & re-enabling of the "VIP Access Desktop method" in particular, just a simple matter of clicking the disable & enable buttons for 2-Step Verification. ?

With regard to your advice :

reimaging your machine, I  would recomment unregistering the VIP token before doing so and re-enabling afterwards

What is the procedure for unregistering & re-enabling the VIP Access Desktop token ?

Alan

Kudos2 Stats

Re: Turning off 2-Step Verification

Hi Alan,

When you disable 2FA (by logging into login.norton.com) you are given the option to delete all your settings, however there is no need to check this option. Instead, after disabling 2FA I would recommend changing the default authentication methods to one of your alternates i.e. not the soft token generator on the PC you are upgrading. Instead use either text or a voice call. 

After doing this, I would suggest upgrading your PC and with that successfully done, go back to login.norton.com and re-enable 2FA.  Then I would suggest redownloading the soft token generator (from here: https://idprotect.vip.symantec.com/orderstart.v) - I like to use the mobile one myself. With a new token generator in hand you should be able to delete the reference to the old one and add the new one. 

Once you have added the new one, now you can make it the default.

Let me know if this works or if you need more detail.

Cheers,

-Gerry.

Kudos0

Re: Turning off 2-Step Verification

Hi Gerry

Thank you very much again for your detailed answer/advice.

One more question. If I just want to temporarily disable 2FA, WITHOUT upgrading my PC, & WITHOUT doing a factory reset, refresh, or re-install of Win 8 Pro, would I be able to EASILY re-enable ALL 3 methods at the click of a button, in particular VIP Access Desktop method ?

The reason that I ask, is that I recently experienced a "flickering problem" with my display screen, which I originally assumed could be due either to a software defect (e.g. file corruption, or missing file),  or a hardware defect (e.g. with the  graphic card, display screen , inverter, or a connector).This caused me to consider doing a Window 8 "factory reset" or "refresh", in order to see whether that would resolve any software problem. Failing that, I would have to take the laptop into the HP Agent that I purchased it from, for testing & possible repair of any hardware defect.

 However, after a couple days the screen flickering problem suddenly stopped on its own, & now I think that the flickering might have been caused by a problem with the AC Power Supply to Laptop's AC/DC adapter. In this area of the country, we get fairly frequent power cuts & brown outs in the electricity power supply.

Consequently, for now, I have decided not to do anything to the laptop, unless the screen flickering problem re-occurs. 

Therefore, I would like to temporarily disable 2 FA as a precaution, just in case the flickering problem re-occurs & the laptop becomes unusable, until it is repaired (which would probably require a factory rest, or re-install of Win 8 Pro); BUT at the same time, this would HOPEFULLY allow me, to easily re-enable 2FA, if  the screen flickering problem does NOT re-occur within a "reasonable time" (hence my question above).

Hope this all makes sense.

Cheers

Alan

Accepted Solution
Kudos2 Stats

Re: Turning off 2-Step Verification

Hi Alan,

Yes, turning it off and on again is a straight forward matter as long as you do not check the box to delete all of your settings when you disable 2FA. 

- Log into your account by navigating to http://login.norton.com

- From there you should see an option to edit Security settings. 

- From there you should see the screen below. 

- Click the highlighted link to turn off.

- Follow the same process to turn on again.

 

Kudos0

Re: Turning off 2-Step Verification

Hi Gerry

Good - that's a relief.

I will go ahead & do it now.

Thanks for your step-by-step instructions & patience.

I think you have covered for all eventualities.

Regards

Alan

Kudos0

Re: Turning off 2-Step Verification

Hi Gerry,

How to disable Two Factor Authentication for a particular user in Symantec VIP access?

Kindly assist. Thanks in advance.

Regards

Atchyutha Sathish Kumar.

Kudos0

Re: Turning off 2-Step Verification

The 2 factor authentication is not for a user, but for your Norton Account. Theoretically, only you should be accessing your Norton Account.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Turning off 2-Step Verification

Hi Peterweb,

Actually, we use this 2FA to enter into the applications. we want to escape this 2FA for one user. Is there any possibility to do so?

Thanks

A.Sathish

Kudos0

Re: Turning off 2-Step Verification

Sorry. This is a forum for Norton products. The only connection we really have is for accessing the Norton Account.

The VIP 2FA is a Symantec product and you can ask your questions in their support forums here.     https://www.symantec.com/connect/security/forums/vip-access-manager

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Turning off 2-Step Verification

I hate using my cell phone, and really resent having two factor. I tried to turn it off, but it seems to remain on. My starting off place was to turn off WiFi privacy, except when I'm away from home (because it really slows down access)... and I cannot find a way to convincingly do that.